Pep Boys,

875 South Willow Street, Manchester, NH 03103

"Didn't really expect anything special about the service since I was just going in for an oil change and tire repair. Instead found myself very impressed by the customer service. It is appreciated when it doesn't feel like going into somewhere you are bothering the people working, and they did a great job here."

"Great professional service! Oil change & tire rotation were completed on-time while I waited. It's not always convenient to drop off a car for service, so it's good to see that an appointment & promised time can still be done. PepBoys continues to satisfy my expectations for tires & more."

"Dave was awesome. I had an issue on my vehicle from another shop and his team worked to fix everything and get me in and out of the shop as quickly as possible. He seemed to genuinely care about my situation and it was great to see someone who ran the shop and also turned a wrench. Definitely appreciated how much of a difference this shop was from the other. I could see them trying to go above and beyond for some other customers - whether it was trying to source a particular coolant cap or fixing some terrible brake work done by another shop- Also, they actually had coffee stocked at in their waiting room."

"As usual there were only 2 mechanics in the garage. I say as usual because in every Pep Boys I have visited having a sufficient number of employees is a significant problem. Even with that issue as well as a computer program crash and a tire machine going down, The New manager of this Manchester was very pleasant and did everything in his power to accommodate me as well as the other customers that we patiently waiting. Your online system does not take into account the stores scheduling. This results in double booking. That is ridiculous and has been going on forever!! It causes significant issues for ALL your locations. You need to do better, NOW!!!! Dispute this scheduling atrocity and a shortage of staff, my evpetience was very good. Honestly I do not know why anyone would work for Pep Boys. It appears to me corporate does not care enough about its customers or its employees. I rated the employees 5 stars. The company 1 star!!!"

"I needed a state inspection and knew I would need new tires soon. Although the online booking system could use some work and I had to reschedule, they were still easy to work with. James was very helpful and discussed the tires I wanted with me. He was also straight forward and answered all the questions I had. The overall service time was pretty quick as well! I also appreciate all the reminders and digital copies of my paperwork."