O'Reilly Auto Parts

"I went for an inspection. The man who started the paperwork was friendly and explained things perfectly. It was inspected thoroughly and quickly and the fee was reasonable. I saved with AAA. I would return in a heartbeat. The waiting room was clean with free coffee."

"Parts delivery was super fast. Driver Travis got me the parts I needed fast and was very polite. No dilly dally with that delivery driver. Unlike one lady that took over two hours to deliver parts."

"Called O Riley‘s in Bedford they said that they would install a battery that I purchased there took me 15 minutes to get there and all of a sudden no one was able to install a battery because it was cold out an they only had two people first off why say that AFTER I buy battary and 2 you know that your ganna have less staff in 15 min!! LAZYNESS!!"

"Manager named Joe was absolutely horrible to my husband, profiling and accusing him of scamming the store for money while trying to return parts. The issue at hand was that the card he used to buy the parts was compromised from being hacked a few weeks ago. Joe wouldn’t follow the story at hand, refused to help him out because he ASSUMED he was returning stolen parts even though we have solid proof of purchase and they were absolutely not stolen, and in the end were forced to get a gift card in return instead of getting our money back. He also made sure to call all the local stores so that he couldn’t return these parts somewhere else with someone who would actually help. This guy should be fired. Disrespectful, rude, profiling, and downright unprofessional. This store needs to do better. No such thing as proper customer service anymore. Do NOT recommend and we’ll be sure to let everyone in the area know about this experience."