NAPA Auto Parts of Worcester

"Terrible. Listed as open till 6 on google and everything is pitch black and locked. Go somewhere else if you want to actually shop."

"Placed an online order for pickup in store. Not only was the order ready several days after the website initially said it would be ready, but the store was closed 20 minutes early when I went there to pick it up. I was ignored by the employee inside while I was standing in the rain by the locked entrance. Total waste of time and driving to get here, would highly recommend Advance Auto over this experience with NAPA."

"Did not have what I needed but the service manager was kind ."

"Just moved to town and needed a new shop. Brought two vehicles to them and they took complete care of me. Fast, knowledgeable, friendly service!! If you are debating about a new place to go I highly recommend these guys!!! Legit made my truck feel like new again!!!"

"I had a terrible experience here, it was the worst customer service I have ever experienced. Before I could even explain my problem the person that was “helping” me, his name was Jamie was already irritating and lashing out on me, which is no way to speak to a customer. I received the wrong paint and when I asked for a refund he went on a frenzy and tried to talk down on me which is no way to treat a customer. Jamie was a complete troglodyte who doesn’t know how to treat a customer or know his company’s policies. He should not be an assistant manager and I recommend not seeking him for assistant, however fortunately the manager Paul was nice enough to give me a refund without any questions the next day"