Fenix Parts Massachusetts (Previously New England Auto and Truck Recyclers)
800 Spring Street, Winchendon, MA 01475
Location & Phone number
800 Spring St, Winchendon, MA 01475, United States
About the Business
Fenix Parts Massachusetts, formerly known as New England Auto and Truck Recyclers, is a premier car repair and store located at 800 Spring Street in Winchendon, Massachusetts. With a commitment to providing top-quality auto parts and exceptional customer service, Fenix Parts Massachusetts is your go-to destination for all your car repair and maintenance needs. Whether you're looking for replacement parts or accessories, our knowledgeable staff is here to help you find exactly what you need. Visit us today and experience the Fenix Parts Massachusetts difference.
Photos
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Drove 2 hours one way to pick up a fender that I ordered online and when I got there it was covered in scratches and dirt and starting to rust at the bottom. This fender was listed as Grade A 000 on their website which means excellent condition with no damage. Why would anyone in their right mind pay $300 for a scratched up and rusting fender then have to pay a body shop several hours to repair it? So I requested a refund. That was a complete waste of time, 4 hour round trip, fuel, tolls, and wear and tear on my car. I would avoid this place at all costs."
"This place has been great to work with. 1. Very responsive 2. Fair 3. Customer service is great (Kate is awesome & very organized & will not forget about you, she always calls back as promised) I worked with 2 other places & they were not organized responsive & didn’t care all that much about being professional which I can put up with at a junk yard but when you do find a place that is organized & professional like this place, IT MAKES ALL THE DIFFERENCE!"
"Kate was the name of the representative that I worked with today. She was very helpful, knowledgeable and pleasant to work with! Thumbs up for great customer service!!"
"The worst service ever , purchased an engine for an Audi 2013, all kind of troubles since day one because the intake manifold is not functioning properly, spent 5500$ on it and still spending, they took my turbo charger and never paid me back the 275$ for it as we agreed. The sale representative Johnny Dennett keep repeating that the damage part are not covered while it’s well written on my invoice that every part replaced includes our standard 6 months unlimited mileage protection at no additional cost . Now he is saying that those parts are not included , well when I called to purchase the engine he never explained that , moreover he ghost me many time and never replied my emails until I call back . I will never deal with your company and strongly I don’t advice anyone to do so . Waste of time and money . Unprofessional"
"Complete waste of time dealing with Fenix Parts, I would avoid at all costs. Found the fender I needed online in great condition and correct color. Called them to pick it up in their Pennsburg location, they said it was actually in MA but they will pull it and ship to Pennsburg. I drove 2 hours to Pennsburg only to be giving a completely different color fender in bad condition, paint missing and deep scratches from what looks like shipping. They asked me if I could make it work... and said someone must have switched the fender in MA. I asked for a refund, hopefully they can at least do that correctly. Update 2/21/23, I called and asked where my refund was, and they said the dispatcher must have forgot to start it. I've never dealt with a company this terrible!"
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