Boston Appliance

"We purchased a complete Bosch kitchen appliance set (dishwasher, fridge, double oven, cooktop and range hood). Our sales rep was great during the order process. Once we paid is when things went downhill. Our appliances were delayed due to COVID which was not Boston Appliances fault. The issue was the lack of communication. My wife and I called at least 10x to get updates and every single time we were told we'd get a callback we never did. Not even 1 callback (which is why we called so many times). What's worse is our rep told me not to worry about filling out our $500+ rebate because he'd handle it once all the appliances came in since the deadline passed due to the late delivery from COVID. Once they all came in I called about it and my rep said he'll get it taken care of. He never did. So I called back 2 more times and they said my rep would call me back and of course he didn't. Then my newborn came and life got in the way from me following up yet a 4th time about the rebate. By the time we remembered about it again it was months later. All in all we lost $500+ and had very poor communication from them. I'd never use them again nor would I recommend them if you care about getting callbacks or clear communication."

"Unfortunately this company seems to have lost its way. I placed an order for kitchen appliances in November - everything was in stock. Throughout my project I kept Tim Pesa, my sales person, updated about our progress. In early June I told him we were ready for delivery. He was very unresponsive. After weeks of calls and emails, I finally had to talk to other salespeople there to discover that my appliances still hadn't been ordered from the regional warehouse and wouldn't arrive until late July. I cancelled my order and ordered from a different company that got me the same exact appliances in less than a week. Then I spent weeks trying to get a refund issued with zero response from Tim until I just had my credit card company cancel the payments and refund me. If $10,000 is a lot of money to you (it is to me), don't risk it by working with Boston Appliance."

"Our dishwasher had failed and we contacted Boston Appliance to see if they had one available, within a day we were notified that a dishwasher was available. Our salesperson was attentive and strove to get us a good price. Will definately use Boston Appliance again."

"I am so grateful to Boston Appliance for all of the help I got while looking for a dishwasher for kitchen. The sales team took their time and were patient with me while I was being picky, and helped me find a machine that worked for me and my family and didn’t break my bank account! I was so impressed with the whole experience. 10/10."

"I recently purchased a washer and dryer from Boston Appliance, thinking that the service experience would be more positive than at one of the big box stores. Unfortunately, my experience has been the opposite. The sales agent was quick to process the transaction and deduct funds from my account; however, the delivery date was missed, and I received no notifications from the sales agent or shipping team as to why the machines weren’t delivered. Since then, communication with the sales agent has become completely inadequate. I am always the one initiating contact and have not once received a proactive update from the agent or anyone else at Boston Appliance regarding when my order will be fulfilled. Bottom line: great products, poor service, buy elsewhere."