Balise Honda 400 Riverdale Street, West Springfield, MA 01089

"We lease our car. The service is excellent. Bobby Doe, our dealer was exceptionally helpful and attentive 10/10. We have come to trust their service center because of their honesty and transparency."

"Service a zero. Left a voicemail to the manager. Never got a response. Sparkplugs put in. Diagnostics done 165. Saved me 100 dollars. Total out of pocket 399. Car in the dealers for three weeks. Diagnostic down twice in under a month. Smdh. Hundai Velsotsr 2016 that I bought form this very dealer has been a huge disappointment. A tip, avoid them. Dealer and car."

"Compared to most dealers I’ve had nothing but good experiences here. Prices can be expensive but since theyre a dealership thats to be expected as oem parts and labor can add up. Anytime I speak with someone over the phone for service they are always kind and courteous and even in person they have always tried to take care of me and my cars. I also found that the sales team was pleasant and not pushy which is always nice since most car salespeople seem likes the typical pushy salesman. I will continue to go back!"

"If I could give no stars, I would. No one at the desks have any idea what they are doing. The service manager was also helpless. I had to contact the corporate office to “try” to get help. There is no communication with customers. It took me 6 months to get a recall fixed. I had to come in multiple times because they “lost the photos” that they took and because no one was answering my calls or emails. Had there been an option to take my car elsewhere, I would of. I will not be returning for any service in the future."

"This is my first time shopping at Balise and it has been the most terrible experience to say the least. I've had the car for barely two months and I've already had to bring it in for service three times. The first time was because it needed an oil change, since they sold me the car without doing the oil change. The second time, I had to bring the car in to have the brakes serviced because they sold me the car with brake pads below 5%. They then tried to charge me over $600 for the brakes when I hadn't even had the car for two weeks. After pushing back on it, they agreed to cover the expenses. The third time I had to bring the car in because the camera unit in the car was faulty and needed to be replaced. The camera unit is required by all of the driving assist systems, so all of the systems were disabled due to the camera needing to be replaced. I am covered by warranty but Balise once again tried to charge me over $1500 to replace the camera, before I refused stating I was under warranty. On top of all this, their service is painfully slow, I've been waiting almost two days now for them to replace the camera unit. I had to rent a rental vehicle at my own expense as Balise does not offer their customers loaners (go figure). When I asked to speak to a supervisor I was transferred to a voice mail box and have still not heard back from them. I can't believe I've had this many issues with a car I haven't even had for three months. I decided to give Balise a chance, but have learned from mistakes and will never purchase a vehicle from them again. I should have known as I was driving away from the lot that Balise has some shady business practices. When I took the car for a test drive, I was told it had Android auto, but I didn't notice until much later that it does not have android auto and in fact the display was not even touch screen. Next time I'll go to Curry. Balise does not care about their customers and does very little to ensure their customers are satisfied and taken care of. For a company who's slogan is "you'll do better at Balise" I'm left feeling as I could've done better just about anywhere else."