Gary Rome Hyundai 150 Whiting Farms Road, Holyoke, MA 01040

"In April of 2023 my wife and I bought 2 new vehicles, in the fall of 2023 our daughter bought a new vehicle from Gary Rome Hyundai and wanted to share our experience. Started by calling the dealership and making an appointment with a sales rep, we met with Phil and he showed us the vehicles we were interested in, we decided to lease. The process, Sales rep Phil was great, Accommodating, knowledgeable and willing to go the extra mile for us. Some people in the show room were also nice, offering water, popcorn saying hi and smiling. Finance, Everything was about as normal as it can be with singing paper work, things to note: they want to sale things that may or may not add value, we didn't want any extras including the vin etching but for some reason that was forced in to the contract and we were told the owner requires it on all vehicles.??? Service, The first oil changes were scheduled for the fall of 2023 by Phil. Service day, stand there with no acknowledgment of presence, limited knowledge of N vehicle like oil intervals, they couldn't look in to concerns described and wanted to make a new appointment because of different tech to diagnose. Overall, In my opinion, ask for Phil, know what you want, ask questions, be ready to wait for service."

"We decided against purchasing through Gary Rome. They had unnecessary added charges when presenting us with a purchase price including a government fee, accessories fee and one of the highest process and doc. Fees I have ever seen. Very nice people and a nice dealership but un willing to negotiate purchase price. We purchased a 2024 Palisade Calligraphy Night Edition at McGovern Hyundai in Milford, MA which is the highest trim level Palisade you can buy."

"In the beginning it was a typical car dealer experience. Then Gary got involved and made the deal when we probably would have left without anything. Gary was great, and his dogs Winn and Daisy were sweet!"

"Staright forward and easy to deal with Paul when testing cars and getting qoutes and information. Took care to make sure he was there when i needed to come back to finalize everything as well. No complaints at all."