York Hospital in Wells

"People are just flat out rude here. Had the lead nurse go off on me on the phone about a test result for my kid, she wouldn't even let me talk and continued yelling and speaking over me on the phone. I ask to talk to a doctor and she tells me no, and then proceeds to yell at me more. I then go to the location to talk with her and she sends out another nurse to speak with me. My child is extremely ill and these people would not take it seriously. York hospital used to be great and now their staff is rude. Only person worth while seeing there is Dr Carter, she is amazing."

"I went to York Hospital in Wells today for chest pain. I’m not one for writing reviews but I have to say that this place took such great care of me. From the person in the lobby to the nurses to the doctor everyone treated me with such kindness and care. Thank you all so much and kudos to a fantastic medical team!"

"My family and I popped positive for COVID. My wife has multiple sclerosis and is immunocompromised. As that was the case and this was the first time we contracted COVID, she had a fever of 103.6 F, we were worried and went to Wells Urgent Care. The personnel must have fat fingered her insurance information as they said it came back rejected. They said she would have to pay out of pocket for any treatment received that day and made her wait outside the facility, treating her like a leper. We took her to the Dover, NH CVS Minute Clinic the next day where her insurance cleared immediately and she was given proper courteous care. She was immediately put on antiviral medication to further help fight the virus which is standard practice for someone who is immunocompromised. I’ve never seen such blatant disregard for someone in medical need as we witnessed at Wells Urgent Care. They should be ashamed of themselves! We’ll never count on their services for any of our family health concerns again."

"Don’t go here or you’ll die of old age. Showed up on Wednesday late morning for routine bloodwork and had to wait over an hour with only two patients ahead. Unacceptable. Staff is stressed and overworked. If the establishment would pay for more help instead of wasting money on extravagant buildings to impress the Bush family, maybe Mainers could get some decent healthcare."

"If you have no choice but to go here for wound care, just don't. The staff is nice but when you have a hole in your leg or wherever that needs tending to, nice won't make it better. Wounds often don't heal because other things are going on and if trained medical staff is not addressing those things because they think their only job is to attend solely to the wound, then they aren't providing medical care beyond a very expensive band-aid. I brought my mom here twice a week for two months under their staff's recommendations. She developed bacterial infections twice and by the time she had to stop going, the wound hadn't completely healed and developed a stubborn tunnel that wouldn't close despite the support of cumbersome vacs and wraps. Eventually, the whole process of coming in once or twice a week exhausted her and she had what my family suspected may have been a stroke, which by the way the staff there didn't seem to think was much of a concern. Also be very aware that Well Wound Care is part of York Hospital and billed as a "hospital" visit by insurance even though it just looks like a regular doctor's office. It would've been kind if they had made this clear before treatment started. Despite being in-network with my mom's medicare advantage plan, she was charged a $280 COPAY PER VISIT plus that visit's doctor and procedure fees that are not covered but allowed by insurance. This is appalling considering that what went on during each visit was simple enough to be performed in an ordinary medical office treatment room and it was always the nurses who changed the dressings and the PA who came in for less than 5 minutes once a week to basically scrape some junk off the wound and defer to the nurse. Whenever I questioned something, their responses were defensive and focused on the fact that they were addressing the wound according to protocol. Protocol can work well if you're dealing with a security breach, with a human being's health, not so much. I admit my mom had other common health issues that she'd been managing for decades, but as it turns out, she did have a stroke and she died a month later. Now I'm responsible for a $3K hospital bill for what??!!! Healthcare is undoubtedly messed up AF in this country but those who entered the field with the intent to care for people's health have a responsibility that goes beyond that of just a job. They can still make the choice to be compassionate and provide care in a way that makes the cost of healthcare at least somewhat worthwhile."