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Hilton Garden Inn Freeport Downtown
5 Park Street, Freeport, Maine, United States
About the Hilton Garden Inn Freeport Downtown
Hilton Garden Inn Freeport Downtown is a charming lodging establishment located at 5 Park Street in the heart of Freeport, Maine, United States. This comfortable and inviting hotel offers a convenient location for travelers looking to explore the quaint shops, restaurants, and attractions of downtown Freeport. With well-appointed rooms, modern amenities, and friendly staff, Hilton Garden Inn Freeport Downtown is the perfect home base for your Maine getaway. Whether you're visiting for business or pleasure, you'll find everything you need for a relaxing and enjoyable stay at this lovely hotel.
Photos of Hilton Garden Inn Freeport Downtown
5 Park St, Freeport, ME 04032, United States
Reviews of Hilton Garden Inn Freeport Downtown
"When trying to book a room, I was forced to talk to a woman in eastern Europe who has absolutely no knowledge of the property. I asked if my vehicle pulling a trailer would fit in the parking lot and she said she would put it in the notes! Then when I said I needed to talk with my family about the room, she tried to pressure me to commit and book the room right away, because of "limited availability". In a snowstorm. The hotels are almost empty. You actually can't talk to the real front desk person over the phone. Absurd to the point of comedy."
"This Hilton is literally right down the street from everything including LL Bean, Polo, Orvis...Shopping and dining. The hotel does have a nice pool and the lobby was nicely decorated for Christmas. I passed by the business center which looked pretty good. The room was clean and the bed comfortable. I thought the pillows were excellent. The temperature was hard to control. The doors inside (especially to the bathroom) was banged up. There was only a shower in the bathroom (no a problem only a comment). The water pressure was horrible. Not a really good water temperature either. The shower floor was dirty and thankfully I rinsed it before stepping in. The house service started vacuuming the halls at 7 pm - 8pm. The furniture and lighting were good in the room. I like the wing type chair they had in the room. They hit every door as they went by. I had a good sleep except for a noisy mini fridge. In the morning the breakfast was not available. Had to go off grounds to get breakfast. I was extremely disappointed with my stay. Certainly poorly worded sign...Hopefully these problems can be solved."
"Don’t even begin to venture over by the plates on the left. You’ll get screamed at saying those are off-limits, and that the real breakfast is the sad plate of donuts by the coffee. My mistake. It takes more than 0.00002 seconds for me to calculate that there’s a sign and the plates are empty. (Tbh I think they thought I was a homeless person who wandered into the hotel lobby? I’m using side exits for the rest of my stay.)"
"I had to share how pleased our family was with the quality of customer service at the Freeport Hilton. We arrived shortly after 3pm and our room wasn’t quite ready. Hazel at the front desk, kindly arranged for us to be in another room and gave us a free breakfast voucher. She made sure we got extra pillows and blankets. She was incredibly kind. The toilet unfortunately was not functioning properly in our room. The best handy man, Tom, competently resolved those problems quickly. Which apparently was snaking out a bar of soap that the previous customer had flushed down the toilet. Lisa was an incredibly friendly and kind front desk worker that we interacted with the next morning. Shay was our hostess at breakfast, also incredibly friendly and attentive to our family. Our waitress was Kourtney, and she made sure we had everything we needed. She was so gentle and sweet. Thank you for making our sons birthday getaway such a wonderful experience. We appreciate the top notch customer service."
"I have spent the summer traveling and, whenever possible, stay at a Hilton-brand property. Due to this, I don't normally write reviews - unless they are notably great - because brands are about consistency. You hope you know what to expect. This hotel in Freeport, though, prompted me to share some thoughts. The people who work there truly care about what they are doing. At every point, we met people who were friendly, considerate, and genuine. This was the highlight. Our room was spotless. It was worth a few extra dollars to get a suite for a two-night stay. Finally, the location is great. It is just a short walk away from LL Bean and all the other shopping and restaurants. It was exactly what we wanted. Check it out if you want a comfortable stay where you will feel welcomed as a guest."
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