Best Western Plus Rumford Falls

"Update 1/9/2024 I just wanted to take the time to reiterate my appreciation for this hotel and its "very" capable and professional staff... On my last visit, recently, there were some specific issues with a long term reservation made months in advance. The circumstances were not very serious in the beginning. I checked in and was informed that the room that I was scheduled for was OOS (Out of Service) and that I would be relocated to a smaller room without the kitchenette for about 3 days, to check back in after those 3 days. 3 days later, I check to see if my room is available as instructed. It was not. I was told again to check in another 3 days and that I would be moved into my reserved room if it was available then. 3 days more, I check again, but this time there are a few more issues that were brought to light. To make a long story short and not bore anyone with the many details, I will summarize it for this case. There was an issue with my reserved room that caused it to be placed in the system as Out of Service or Out of Order... There were other rooms marked as the same, by my recollection. The storms had passed thru several weeks ago (flooding) that caused an influx of guests as well as a busy season for skiing and other traveling workers that caused the hotel to be booked as well. I was told that there is a chance that I could be without a room for a couple of days. This is where my head started spinning, thinking of a resolution on my part to find another place. Of course there were questions and frustrations, but I am not a person to "come down" on folks for items that were out of their control. (Meaning, these were not the managers or the reason the room was unavailable)... This is when the staff from the check in crew all the way up to the Executive Manager (Bill) really kicked into gear. It took a few minutes, an email to the Local Manager (Gina) to get the ball rolling. I knew that the staff at the desk are limited as to what they can do to truly solve the issue. But let me tell you, the guys at the front desk that night, absolutely amazing and super understanding, professional and accommodating. All the staff helped get a room for me, assured my stay in that room for the remaining month onsite. Gina came in, I am sure after being warm in her home, to personally handle the situation, clean the room with her staff and was able to understand how it happened for a speedy remedy. Bill called me personally to make sure I was taken care of and the call ended more like a couple of guys chumming it up. The front desk crew, they just kept right on trucking thru the busy line up of guests coming in, the room "kerfuffle", the other items that were brought to light in the system and process. From the time the email went out to Gina, it was maybe a total of 2-3 hours to get the entire situation worked out. I cannot say enough to convey my gratitude and appreciation for the entire staff at BWP Rumford Falls. I am now in my reserved room just before the next set of storms hit the area and grateful to have met the staff here in Rumford Falls, ME. As we say in the Navy, "Bravo Zulu for a job well done." Very nice, BWP. The Suite Kitchenette is very helpful for my travels. Rumford is a super small town with minimal selection of restaurants, so I cook myself here. The staff are super helpful and accommodating. Pam, she is one of the nicest people I have met her. Rooms are clean and new. The outside is nice, too. There is a trail behind the hotel that was a plus for me. It goes on for miles. A creek behind there as well, lots of hiking and photo opportunities. I will be staying here from now on in this area."

"My room was immaculate! The bed was so comfy! Staff was incredibly helpful and welcoming. Breakfast buffet had a wonderful selection of different hot and cold foods and homemade waffles. They also carried a very nice selection of locally made pastries that were absolutely delicious! And the pool was oh so devine! Thoroughly enjoyed my stay here!"

"Newer property. The room was larger than normal including fridge microwave desk and easy chair. Mattress was comfortable and quiet the night I stayed. Unusual amenity - indoor salt water pool. Fitness center. Free hot breakfast"

"Room was spacious and well appointed. The location is perfect. The hotel is a block away from the falls and across the street from Paul Bunyan. Eric and David were on the desk in the evening and both were excellent. They were helpful and friendly and took care of us very well. The hotel’s facilities are great. This is definitely a gem of facility in this part of western Maine."

"Honestly one of my best hotel experiences ever. The rooms are awesome: new construction with tall ceilings and the bathroom was nice. The front desk staff when I checked in was extremely professional and quick. He even had to deal with two trashy individuals harassing him because they didn't make a reservation and he kept his composure. Breakfast was included and had lots of goodies to choose from. I stayed here because it was 30 mins away from Sunday River and cleaner than staying at the mountain. I will definitely stay here again. Also they have electric car chargers on site. Pretty neat!"