Aaron's

"Never have the information correct unauthorized charges on my account and told me my buyout was almost 3 times the actual amount now I have to spend time on the phone with corporate. Go to the other Aaron’s I’m Worcester more professional people"

"Harassment for pre-payments is incredible. They will blow your phone before payment is due. They will call private and from other area codes until you answer the phone. They will later deny and say “it must’ve been cooperate”. I’ve never felt as suffocated and anxious by a rental company like I have with Aaron’s on Grafton St."

"If I could give them no starts I would. This is literally the worst place to ever go to for furniture. My friend has been a loyal customer for YEARS. They called her and told her they need to pick up her tv for THEIR mistake. She pays monthly, not sure how they made this mistake but they called her claiming she owes a payment and need to confiscate her tv. Mind you, in all the years she’s been making payments there has never been ONE late once. The general manager here is absolutely horrible too. Didn’t help the situation at all and even after speaking to my friend and “resolving” the issue, they called her AGAIN for the same thing. I’m relocating and was thinking about going through Aaron’s to get new furniture but after this, I will never step foot in there. Absolute worst customer service and honestly a shame."

"Very poor business.. delivery run very behind. I waiting and waiting which I have to cancel and push my appointment client back and then my client have to cancel on me. Because I was waiting for them to delivery my set of washer and dryer. When they come which I was late picking up my kids from school. Then not just that they didn't install the washer or dryer for me cause they don't have their tools and say they come in 1 or 2 hours that days which they never come back that days. I wait and wait then I call the store next morning and tell them what happen . Then all he say oh he didn't hear anything. Then he say he send someone out in 1or 2 days. Damn"

"I would never purchase anything through this company again my first experience and my last experience. I waited almost 2 months to receive my bedroom set I had two nice gentleman’s Who came and put it together I tipped $30 Because I live on the third floor. But failed to put one of the support beams underneath the bed frame which caused to break when someone sit down on the corner of the bed . Even with the bed broke I still made a payment or two but enough is enough I called and called for two months kept getting the same response oh we have to order your pieces..... but I thought they were already ordered but they weren’t ... finally somebody came out and put two screws to hold it up because I had it sitting on paint cans ... guess what I broke again here I am months later I still haven’t received the pieces i’m not paying for something that’s broken what happened guaranteed repair... then I receive a letter in the mail after being told that i was good standing... about going to court for failure to make payments I believe LOL LOL"