Ashley Store

"Ashley is a great place to shop and staff is super awesome. I found Jeff and Amanda at west borough location super helpful. Jeff is amazing and I appreciate his dedication and efforts to provide me the furniture I needed with best discount."

"My wife and I found a pub table and chairs on line and went to the store to check them out. The sales folks were extremely helpful and they matched the online price. I would say the in store experience was 5 stars. We made the mistake of paying the extra $100 to have everything assembled when delivered. What a nightmare that has become. Every piece was not level. I fixed the chairs myself but the delivery team stripped the screws on the table. They sent someone to repair 2 weeks later! That person confirmed the table needed to be fixed and fixed a gauge in the table but had to order parts to fix the bad hardware. Now we need to wait additional time. Save your money and hassle and assemble anything yourself. I give delivery a minus if I could."

"Very very unfortunate. I was following a gorgeous couch that was the perfect size for my smaller home with narrow doorways. I called the store and was told that although the couch wasn’t in stock. They would check the warehouse. I was lucky enough to get the last one! They assured me over the phone that I would not be sent an invoice until the morning to ensure it was actually in stock. I was sent an invoice the next morning, paid in full and on the slip it said 5-8 weeks to deliver. It’s been 5 weeks, so I sent a follow up asking for tracking and shipment information. To my huge disappointment, although “this never happens” the item was discontinued and no body told me despite me already paying for the couch over a month ago. Nobody reached out, despite them clarifying to me that I got the last one? No other couches fit in the door- and there was to me, no fair resolution for the lack of communication that I could have been waiting 8 weeks for a couch that was never coming *despite paying in full for the couch*. I had to bargain for a compromise besides just refunding but unfortunately, no counters will fit through my doorway :( I am so beyond upset and disappointed with how all of this has been handled….now I have to start from square one."

"We came in hoping to furnish our house and were not disappointed! Michelle patiently worked with us to find all the items that suited our home the best. A big thank you to her for the honest feedback and advice."

"Great service and assistance in the store. But store does need to provide customers with some of containers. Especially, when glass and other breakable products are purchased. The sales reps has to implement imaginative techniques to help the consumer protect the products."