Spaulding Eileen M. Ward Outpatient Center for Children Sandwich

"The staff at Spaulding is absolutely amazing! They greet my daughter and compliment her every visit. They are always smiling and make you feel important. The therapists are amazing as well. My daughter has five people she see and each are so kind and really care about her progression."

"Had an appt for an eval. Waited 9 months only to be referred to places that require hundreds to thousands of dollars for an eval. The doctor herself said she doesn’t perform evals. What was the appt for then? Why did we waste a year? When following up on the issue the administrator insisted that Dr. Bauman does evals. She does not. Instead of actually looking into this issue they told me the 30 minute meeting we had with Dr. Bauman was an eval even though no diagnosis was provided. We’re were referred to ICCD (which we could’ve gone to in the first place) and they have a mandatory academic eval that insurance does not cover. It’s $2000. This whole issue could’ve been avoided if the office staff actually made any effort to understand what Dr. Bauman does and informed parent prior to waiting 9 months for help. Moreover it is a complete failure to let parents think that an eval is covered by insurance only to offer other places where it isn’t covered. Sadly this is just a continuation in a complete failure to help my kiddo. She went there for OT a few years ago and they abruptly terminated services because she was reluctant to participate. I don’t know but perhaps it’s their job to take time to figure that out or offer a different therapist? Don’t waste your time with this place. My kid is going on 8yo and still has no diagnosis, probably for another year, due to their complete and utter failure to communicate with each other and parents. It’s disgraceful and now my kid is suffering because of them."

"Nice therapist, but there needs to be a lot of improvements to the office. An appointment was scheduled at the desk last visit and I immediately put it on my phone calendar, then when I called to confirm, the appointment was not put in the office schedule somehow. That could have been a waste of an hour of time, gas, and missed school. I know we did not intend to skip a week of OT so no doubt it was an error of the office staff. They should send confirmation the day before like most offices. Their office staff can be abrupt at times. Instead of trying to get a child in with whoever is available, they say they have to ask if someone else can see him and answer later. It's not right that kids are denied their services due to incompetent secretaries who get abrupt with parents easily instead of focusing on their task. With visits scheduled with insurance approvals, the patients are missing treatment appointments that can't be made up because of them and that's not right. Services should be available later than they are offered since many of the patients are school age. My child has to miss school for most appointments."

"Spaulding is outstanding in all aspects. My son's speech therapist is beyond what I even expected. We are very grateful for her. She is making such a difference in my son's speech. The receptionists are all so professional and are always there for any question you have about scheduling etc. Completely satisfied!!"

"All three of my children have had to go here at some point. The front staff is friendly and efficient and helpful. I adore them. The therapists have all been amazing with my children. Even the waiting room is nice because it has fun things for the children to do while they wait. I swear the people who work here are angels. The only downside is it can be difficult to get an Eval or treatment at the time you need to, because they service so many children... And a lot of children who are in school need afterschool appointments. But they do try their best to be accommodating. It would be wonderful if they had more later hours available for convenience. I highly recommend this place for pediatric PT, OT and speech."