SEPHORA 364 Maine Mall Road, South Portland, ME 04106

"I’m not one to take to Google reviews when I’ve had a bad experience, but I was so uncomfortable with an interaction I had with a staff member that I genuinely think it’s worth warning any socially anxious shoppers about. After several somewhat crude but tolerable jokes during scanning and reward points, the older woman (I didn’t read her name tag, but she had dark hair) ringing me up read me my total of 52.75. I did the math wrong with my cash and gave her 102 dollars thinking I would get back 50 and some change. I made a mistake; I don’t often pay in cash. The woman proceeded to count out the bills and then repeat my total three times in a very condescending manner. When it became clear that I didn’t understand I had done the math wrong, and that repeating the total was not going to help me understand that, we stood in uncomfortable silence while she just stared at me, still holding the cash. At no point did she make a move to hand me the two dollars back and simply say “that’s alright, the two dollars doesn’t add up all the way, I’ll give you change from the hundred.” At no point did she just process the interaction like normal and hand me whatever change was left without taking a blatant opportunity to get a “gotcha” over the “younger generation” who can’t count change. Just stared. She just stared at me and then stated “if you do the math...” as I eventually reached over for the two singles. It was unequivocally the most humiliating and confusing customer service interaction I’ve had in my life. If you have any kind of anxiety around shopping in person (or don’t feel like having someone embarrass you for no reason) avoid the dark-haired older woman and look for someone more approachable; there were several very pleasant, helpful ladies around."

"Kyle at the South Portland location was the sweetest person I’ve ever encountered. Not only did he listen to my skin concerns when my own dermatologist wouldn’t, but he went above and beyond educating me on my eczema. He recommended a product that I can’t wait to try and for the first time in over seven months I actually have hope my eczema will get better. I’ve always been an online shopper but for now on, I’ll be coming to Sephora to see Kyle."

"Sephora has quickly become one of my favorite places to visit when I frequent the Maine Mall. I was under the impression that this store was just for females but that's not the case at all! If you're a guy looking for a good selection of Men's cologne, Sephora gives Macy's a run for their money! The selection of Men's cologne is not only wide but they carry most every "hot" scent that's trending right now. Aqua Di Gio by Armani is always every man's go-to, and they carry it! Chanel Sport, CK Eternity, Gucci Guilty are all others you can check out there. Besides the cologne, Sephora sells the highest quality face products I've ever tested! The Skinfix brand is wonderful! I suggest man or woman checking it out while you are there. My favorite is the Skinfix Triple lipid collagen serum! You notice results almost immediately!! And for the females, this place has all the high end make ups and brushes you're looking for! If I had one complaint it would be that the prices tend to be on the higher side here, however, you simply get what you pay for at Sephora. Neither my wife or I have experienced "buyers remorse" here, ever. If you're in the Maine Mall stop by and check this place out!! Highly recommended!!"