Arbour Hospital 49 Robinwood Avenue, Boston, MA 02130

"The administrative staff who is responsible for answering the phones and supposed to help mental health patients are HORRID people. They are so cold, condescending, and incompetent. Do not waste your money here. Do not send a loved one here that needs help."

"Yes, evil does exist in this world and this place is the epitome of it. I was lashed out on by an employee for asking for my drinks that were brought to me as commissary. I signed a form to stay there for 3 days but the form got “lost” or something and they made me sign a new one extending my stay longer than what it was legally supposed to be. Filthy conditions as well. Have had nightmares of this place for well over a year now that will last a lifetime. This is not to mention the flashbacks I have almost every single day of this place that send me into tunnel vision mode. This facility has destroyed me. This place is designed to methodically break you down both mentally and physically. This facility is like being buried alive, it’s some place alive but no place anybody wants to be. As to how facilities like this are legal across the nation, that i don’t know. It seems they can keep you for as long as they want as well because I heard of people being there for years. I hope these people who work here find peace in their life and don’t have to use their energy to cause pain to others. (Edit) I just want to say mental hospitals are a disgrace to humanity. It is human captivity. They store humans and lock them up like they are animals. It is absolutely disgusting. They should not be legal in any part of the world. My heart goes out to any human being locked up in one of these places❤️."

"Arbore canceling is a jocke I haven't been allowed to come in for my one on one since 3 years but the drug treatment never stopped you need to sracp whole staff and start fresh because arbore doesn't care about theire patients care about how many can you get phone calls I'm disappointed with this service"

"I wonder how much they paid for the positive reviews and for the photo shopped images...The absolute worst place my loved one was sent too. No care given, not by the staff especially. Saw a Dr and Physiologist ONCE. Still on same meds, that sent him there...lot of good that does..Staff is rude, lazy, and completely incompetent. Attempted to give the wrong medication and argued the fact! When the staff member actually checked all that was said was "OH". Our visiting protocol changed daily...Staff was rude to me because I didn't have an appointment to visit on 1 occasion. Told me i was supposed to have one and would see if I am able to visit....Since when? Dam right, im going to visit. The place is disgusting ,reeks of urine. The patients clothes aren't washed, they are put in the dryer to fluff them up. My loved ones clothes smelled so bad, I couldn't sit next to him during our visit. And Groups...HA, If you call coloring a computer print out group. No discussions, no Interactions, color your page and go about just wondering around for hours and hours. I called and advised that I am taking my loved one out today...and filing formal complaints with anyone and everyone possible. Protect your loved ones and keep them away from here!!!"

"Staff doesn’t care about patients. I checked myself in to get help, yet I was heavily medicated and ignored. The psychiatrist, nurses, and nursing supervisor did nothing regarding the complaints I filed while inpatient. The staff lost my personal belongings, didn’t inform me what my plan of care or medication regimen was. When I questioned the nurse, Tina I was lied to about a medication I was given as I was clear I was as unable to take that particular medication. Staff is rude and downright mean and disrespectful to patients. The staff is lazy and speaks foreign language in front of patients as well as making fun of them and teasing them. I was released onto the streets heavily medicated and in a psychotic episode that progressed rapidly. This place is disgusting from the patient care, the filthy facility, and the useless staff and administrators. Disgusting that people who need the most help are being abused this way. Shameful!!!!"