Plymouth Center For Behavioral

"This has been eating away at me for a couple of years. I asked for appointments in the afternoon because I do not have childcare and needed to wait for my husband to get home from work. Also asked for someone who specialized in recovery from narcissistic abuse. I saw Kelly Garrard. At first, she accommodated the schedule that I’d asked for, but it wasn’t long before she was asking me to come earlier and earlier because she was taking on school-age children and they couldn’t see her during school hours, which I completely understand, but I also have a child at home with me, which is why I also could not be seen during the day when the kids are in school. I felt guilty for taking the time from children, and I didn’t feel like it was appropriate for her to put me in that position. Not only that, but there were times that she would take me in 5-10 minutes late and the main priority was collecting a co-pay before we could meet, despite having started 5 to 10 minutes past my appointment time. She would still end “on time” for my scheduled appointment. Not only that, but we specified that my priority in seeking therapy at that time was dealing with the narcissistic abuse that I’d experienced and she was literally reading printouts from Google searches that she had done and was “mansplaining”, telling me things that I was very familiar with already when it comes to what qualifies somebody as narcissistic. It was very frustrating. Kelly, I remember telling you one time that I suspected that I was autistic and that people had laughed in my face when I told them and when I told you that, you also laughed. I just want to let you know that I received an official autism diagnosis yesterday from a doctor in Boston. I am a high masking autistic woman, and you laughed at me when I told you I felt like I could be autistic and that I was hurt because people had laughed at me before. This is something that you should’ve taken into consideration while we were doing cognitive behavioral therapy because sometimes it’s not as simple as just stopping thinking about something or looking at something in a different way for neurodivergent people. You also told me that I was being disrespectful when I shared my frustrations with my son’s school after his car accident where he sustained a fractured skull and a traumatic brain injury. The school was being horrible to us, and they did not want to put him on an IEP and you told me that I was being disrespectful because “I wanted it and I wanted it now” and promptly ended our appointment. You were well aware of my diagnosis of complex trauma, even though you didn’t recognize the term CPTSD, which is alarming. You are careless, I was anxious about how young you were when we first started meeting and you are very careless and I hope this is something that you can correct as you age and mature. I will say that I did benefit benefit greatly from cognitive behavioral therapy, but I stand by my review. I do feel like I have a responsibility to warn people because you did me a lot of harm emotionally. I also hope that you guys have had that door fixed because I will tell you something, as someone with complex trauma having it slammed loudly next to me unexpectedly was not the best way to start off at therapeutic session."

"I don’t understand the negative reviews other than seeking mental health support is extremely hard to find a match. My personal experience is with this team from the intake call, interaction with front desk staff, and medical support team is they are all awesome! I’m so glad I followed my instincts and took a chance on what felt right for me."

"High rates of staff turnover seems to lead to disorganization with keeping records/appointments/billing. I participated in therapy for 1 year before several providers at PCBH left, patients had to be shuffled around and my therapy went from weekly to biweekly to accommodate that. At my last therapy appointment, my therapist shared that she felt as though I didn’t like her and asked if I wanted to see someone else (at PCBH or elsewhere). I expressed that this was the most success I’ve had with therapy and would like to continue. when I called to make another appointment I was told I was no longer a patient. I was sent a letter with a referral to a few random offices (some with the wrong number listed). Good intentions, terrible execution. I think the therapists as individuals are lovely. I am happy to see reviews where people talk about how this place has lead them to healing, because that’s what a center for behavioral health should do! I’m not sure what happens within the administration, but it does affect the quality of the practice for many folks. Therapists are stretched thin, consistent medication is hard when you have inconsistent psychiatrists, and receptionists being curt with mentally ill patients trying to seek treatment is pathetic. Your money and time would be better spent somewhere else."

"I’ll start by saying my therapist was great, she helped me alot and I wish the rest of this business would reflect that. But I cannot say the same for the admin in the office. I had been going here over a year and switch my insurance. I attended weekly sessions and was always told to not worry about my co pay. Until I got a bill in the mail stating I owed money, and moving forward my co pay (close to 100) would be due. Well as a mom who works less than 15 hours a week I cannot afford that. Fast forward a week or two after I told them I’d call them for a payment plan they charged me half of what I owe. Causing me to overdraft.. when I called again to pay what I could, I was met with “she’s not going to let this balance stay over 100 for the next two weeks” which I said that’s fine have her (whomever her is) call me and I’ll discuss with her. Again I was met with “you really don’t want to go that route” and I answered with “yes I do, she can call me if she has a probably with what I can reasonable afford”. I wish this place would evaluate the amount of reviews towards this office staff. I’m unsure why I’m met with hostility when I am just trying my best. I wouldn’t recommend this place just because of the office… My husband also had a bad experience with this office staff. He called 24 hours in advance to cancel his appointment and was met with a Verizon message. He called 5 times as I called as well getting the same unavailable message. He called back in the am to try and explain and was met with “you’re lying, that’s never happened before, you owe the 50 to cancel” It’s really sad that a business within this field treats people this way. Mental health facilities really need to do better"

"I felt the need to provide a review here after reading some of the negative assessments. Many of the descriptions given here of negative interactions with the staff of the Center are not consistent with my experiences. I have always found the staff, therapists, and providers to be professional, compassionate, and prompt with support. The office itself is peaceful and I feel very comfortable in my therapist's office. My therapist is certainly one in whom I have deep confidence. I am grateful for the amazing care that she has given me during my time working with her."