Northeast Health Services
20 Winter Street, Pembroke, Massachusetts, United States
About the Northeast Health Services
Northeast Health Services is a premier healthcare institution located at 20 Winter Street in Pembroke, Massachusetts, United States. Specializing in providing top-notch medical care, our team of experienced doctors and healthcare professionals are dedicated to improving the health and well-being of our patients. From routine check-ups to specialized treatments, Northeast Health Services offers a wide range of services to meet the diverse needs of our community. Visit us today to experience compassionate and personalized care that puts your health first.
Photos of Northeast Health Services
20 Winter St # 2, Pembroke, MA 02359, United States
Opening hours of Northeast Health Services
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Northeast Health Services
"I feel so much better. The people are amazing!"
"Atrocious. I need to vent so badly, so... here's my (long) story: I called with an urgent need for ketamine treatment—was on the verge of crisis, and knew I could not last if I didn't have my ketamine within days (ER crisis "care" is not an option in my case). I asked the front desk whether there was any chance I could get in within 4 days (knowing this may not be doable for a new patient), saying I needed to know so I could make other plans if not. They transferred me to the intake department. I repeated my inquiry, stressing how urgent it was to know this. They made me give my New Patient info first, assuring me somebody would call very soon to let me know. Nobody called back. I was spiraling over the next week, unable to muster the spoons to call again. Finally I called a week later. Told the front desk what had happened. They said if I hadn't heard back yet, I would very soon, by the end of the week at most. I repeated how I'd been told I would get the call the previous week, and how urgent it was, but they simply repeated their confident assurance that I would *definitely* hear back by the end of this week, with a "there's nothing else we can do" connotation. Resignedly, I hung up and started forcing myself to trust that the call was coming in order to cope. Luckily, I'd been able to get another slightly-effective treatment in the meantime, which averted a full crisis but caused side effects. They didn't call back. Not by the end of that week, not by the end of the next. I was overwhelmed with distress and could not call again until the end of that next week. When I did, the front desk sent a message to the department in a different manner, which they said would be received quicker and so I would absolutely, *definitely* hear back soon. I was so defeated I feared trusting again, but pressing for them to directly transfer me yielded nothing. What I heard unquestionably was that I WOULD hear back, and I COULD trust it this time. No, I couldn't. I waited. And waited. Stressing, detaching. Eventually fighting my messed-up sleep schedule to let me be awake to call again. Weeks later, I forced myself to stay awake long enough for business hours. They picked up; I slowly explained what had happened in a hollow, lifeless voice. They transferred me to the TMS department (why?). Explain again. The person there—whose voice does the intro recording when you call Northeast Health Services—said they'd contact the ketamine department, which would call me back. I protested adamantly. They assured I would hear back by the end of the day. I insisted I could Not. Trust. Waiting. Again. They responded with a full, 100% certain promise that this time, they would make SURE I received the call by the end of that very day. That was one week ago. Last Friday I wrestled with my sleep schedule to call again. No answer. Did it again today. Promised myself I would call again and again until I got through, and when I did, I would demand to speak to the department immediately or somebody as high up as I could. Have called again, again, and again. No answer. I have no time left and my day is wasted. That this can be allowed to happen to people in dire need of help, with limited energy to spend, and already suffering from psychological, emotional and possibly trust issues, is unconscionable. ------- I have to say the receptionists I talked to were very nice, and the problem appears to lie in the whole system or the department in question, not them (I think). Regardless of whether it is largely the department's fault, there is something direly wrong with a system—Northeast Health Services—in which this can happen. ------- Just in case anybody actually reads this: 1) I did make sure they had the right number. My cell phone had no missed calls and was not set to reject any calls. They also had a backup number. 2) I was already approved for ketamine, prescribed by a doctor I can no longer see due to distance/transport issues. If I'd been told at the outset this place couldn't take me soon, I would've paid the $110 for an Uber there."
"Professional, courtesy, and kind, they listen to your concerns. They make you comfortable and able to talk with them, it helps tremendously. They make you feel like they are truly concerned. They are great!"
"Prescribed Lexapro for 5 months and tried to blame seizures on occasional marijuana use. Nonsense"
"After a painful start, trying to get correct information and assurances that treatment could fit my schedule, I began the procedure of getting approved and starting Spravato, ketamine nasal spray. Insurance approved the treatment within 2 days. Four months later, after multiple intake meetings, drug test, staff turnover, new training, more intake, failure to transition me to the new staff, failure to communicate on a regular basis; I was finally set up to start. Only to be told that they cannot accommodate the schedule that I required to begin with and was half of why I was able to even start the medication 4 months ago in the first place. Multiple calls later, all of them asking me to start treatment at the times I am unable to be there, and I was told "sorry, we tried to uncommonate you." And now I have to find some other facility. I am very low income, severely depressed, on the verge of homelessness, and now I can't even get the treatment I've waited months to get. To say that I am unhappy with how all of this has been handled is an understatement."
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