Beth Israel Lahey Health Primary Care - Federal Street

"Their billing department keeps sending my family fraudulent bills. They are fraudulent because they were paid by insurance but they continue to send invoices, likely in the hopes that they can double dip. If you are a current patient, please, please, please review ALL of their charges as you’ve probably been double or triple billed."

"I tried to schedule an appointment for a prescription refill the day of because I had already missed my medication for one day and they told me my reason was not urgent. Not to mention, I had to call 15 times before someone finally picked up. I was then told the doctor wasn’t even in and that I could come back the next day. This place is so unorganzied and not the friendliest. The staff and doctor have screwed me over with appointments in the past and I am positive I will not be coming back. Save yourself the trouble and go somewhere else."

"I have been at this practice for 16 years. Until this past year everything ran smoothly, but then they changed locations and everything has started to fall apart. They now refer you out to specialists for almost everything. Have a headache? You need to follow up with a neurologist? Have a UTI? You need to follow up with a urologist. Have reflux? You need to follow up with a gastroenterologist. It's ridiculous. Requests for refills are ignored until you call multiple times and make a scene. Just awful and disappointing. Searching for a new primary care office as we speak."

"Layhee Danvers is not that bad. However, if you are seriously ill, do not go see Dr. Uni Scali. I almost died of shooting pains in my upper stomach which woke me up in the middle of the night and continued for 72 hrs. When I went to see Dr. Scali, she looked uninterested and sent me off to testing. No prescription was called in, no one called me to tell me the test results... nothing. Finally at ten minutes to 5 (before they close) I called in to ask if they found anything to my still on going severe upper stomach pain, the nurse said all test came out great... i was in so much pain that I knew this could not be true. Dr. Uni Scali didn't even give me a referral to a specialist. I was left stuck with unbearable pain for 24hrs after that visit. No other doctor could see me due o my insurance and said i needed a referral from my primary care. I wish someone had warned me that she was a terrible doctor. Now I am further away from finding the cause of this problem than i would have been if i had found a better primary care doctor to begin with."