Fenway Health,

1340 Boylston Street, Boston, MA 02215

"James Lunderville was assigned to be my therapist last summer. On our first meeting, I asked him a series of questions, hoping to get informed answers, for which I could use to guage whether he was qualified to address my needs. After sharing my experience with him, and asking how therapy could help me , he responded callously, "we don't fix people". Thankfully, we were meeting on zoom, otherwise I may have spit in his face. His lack of empathy, insight, and competence was truly an illuminating moment. It made me realize that it's inept therapists like him, who cause those seeking help to go at it alone, and shy away from seeking treatment."

"I had a physical scheduled for 12 months. On a Tuesday morning, arrived 30 minutes early like they request. I waited 30 minutes for my appointment to start and just when I thought I’d be called in, the receptionist informed me that my doctor was actually telehealth that day and I could do a telehealth appointment or reschedule. I elected to reschedule for Friday morning of the same week. Friday comes around, I receive the reminder email 45 minutes before my appointment starts. I arrive at Fenway health and as I walk in I get a phone call that my appointment was canceled. ABSOLUTELY RIDICULOUS!! DO NOT WASTE YOUR TIME WITH THESE PEOPLE. THEY HAVE NO RESPECT FOR YOUR PERSONAL TIME AND CLEARLY DONT KNOW HOW TO MANAGE A SCHEDULE."

"There's simply no reason that it takes nearly a year to be alerted that a co-pay was not in fact paid - for an appointment where a professional was both rude and more than an hour late. Disappointed as a former member of volunteer fundraising leadership. I'm sorry to anyone I ever asked for money to benefit this organization."

"The team at Fenway led by my provider and their risk managers have admitted to a serious medical error with regards to my HIV care, which resulted in serious, negative consequences for me both financially and emotionally, and then they failed to seriously consider my claim when I asked for simple reimbursement of travel costs resulting from this error. I work in the medical malpractice defense world, and I'm appalled by this org's lack of organization, care, and empathy, let alone by its incompetence in terms of serving and protecting its patients. I look forward to bringing their risk management and compliance team to court over this, in great part to ensure it learns its lesson and does not continue to harm those it's entrusted and privileged to care for."

"I usually go to the South End location and never had a problem. Came to Fenway for immunization with an appointment. I had to wait more than an hour just to be called. They put in a room and the nurse left me there for another 30 min. Is not ok to play with people’s time like that. What’s the point of scheduling an appointment? Just want to clarify that the person at the front desk was very helpful"