HealthQ Sexual and Reproductive Health - Beverly

"HealthQ is not a welcoming place for women. I had an 11:30am appointment and arrived 15 minutes early to locate the office, as I was informed that it’s rather difficult to find. The office is located in a large office park and I’m not familiar with Beverly, so when my directions didn’t directly lead me to the office I got lost. I then called HealthQ for directions and they were incredibly vague and the woman on the other end of the phone didn’t work at the Beverly location. I was then given the wrong directions and spent time aimlessly wandering the office park with my partner. I called the main office explaining that I was going to arrive late and was reassured that my appointment would be fine. It took me over 20 minutes to finally reach the office and once I arrived they had me standing outside the door, refusing to let me into the waiting room stating that because I was 15 minutes late they had cancelled my appointment. I then had to talk to a camera for an additional five minutes explaining that my initial appointment was canceled and that this was my second attempt at getting my procedure done. Once I was finally let into the waiting room I was met with blaring Hispanic music and two men next to me waiting for their appointments, of course the men were taken before me (a woman needing a reproductive procedure). I sat there for over an hour watching multiple men come in and out of their doors before I was taken by an assistant who was eating a pretzel and led to my room. The procedure itself was quick and easy, took about 10 minutes and thankfully my doctor was kind and knowledgeable. After the procedure I felt lightheaded and asked the pretzel munching assistant for help on the way out of the room and into the waiting room, she met my request with a laugh and rolled her eyes as I left the office without help. Such an unprofessional experience… Will not be coming back again, clearly they don’t cater to women and have a specific audience they’re trying to reach."

"I was trying to get a vasectomy with a urologist near me but they pushed back my procedure even after my appointment was set in stone.I had planned to do it over the thanksgiving holiday so I would only need to take a single day off and still have all the time necessary to heal before work the following Monday. Naturally, I had already taken the time off work so I needed this day. I was livid that my plans changed and I didn’t have time to shop around so I asked my wife to try and find some other way and she told me that same day that this location had a time slot available on the day I already planned for. So she set up a telehealth appointment asap and once that was over I was able to snag that time slot and get the procedure done accordingly. The text messaging service is very convenient and user friendly. You always have an easy route to getting any questions answered along with appointment reminders which were very useful. Come the day of my appointment my wife dropped me off and I didn’t have my credit card or license on me but I was able to pay for the procedure with just my copay and identify myself using the picture of my license. The doctors were very professional and good at their jobs. They talked to me during the procedure as a distraction while they injected the area with local anesthetic. The procedure all told took about 30 minutes including set up time and was mostly just uncomfortable with a little pain. After procedure, I was brought to a recovery area where I rested and was fed snack and juice while I was debriefed on follow up procedures and the dos and don’ts to recovery."

"My experience was awful. I went in for a surgical abortion and sat in the waiting room for 2.5 hours without anyone coming out to acknowledge the wait or set expectations. I canceled my appointment after waiting that long and went to Planned Parenthood instead, where the experience was 180 degrees, they were amazing. This location I would not recommend to anyone!"

"I felt beyond cared for here when my IUD failed. I was in a traumatic situation and I truly felt that the staff were concerned not only with my health but also my wellbeing. I was booked to be seen at the Lawrence clinic late in the week, but they called me and offered me an earlier appointment in Beverly due to the potential danger in my situation. Everyone I interacted with, from the front desk to the doctor and nurses, was kind and compassionate. I cannot recommend them enough. Thank you all so much for helping me during an incredibly scary time."

"I’m not great at writing reviews, but the women at this facility were absolutely amazing. Not only did the staff make me feel completely safe and loved after only knowing them a few minutes, but the entire experience right down to the first phone call before my appointment, was reassuring. They asked how I felt, and really listened, letting me know my options but also helping me understand what was happening. The women here took all of my nerves and anxiety away and I left feeling relieved and truly happy with my decision. My nurse actually recommended a great donut place near where I live and I went straight there and had a normal and lovely rest of my day. Big XO to the entire health quarters team"