LifeStance Therapists & Psychiatrists Norwood

"Such an amazing experience so far! Such kind & caring staff and I’m looking forward to continuing with them and their doctors!"

"I called the office in Jan after my neurologist sent a referral and was told to fill out the intake form online. I did that and didn't hear back for a month, which they left a voicemail. I called the number they left on the voicemail and it was disconnected. Then, I called the number they called from and it was the New York location and they didn't have my information in the system. I was then transferred to the intake department of New York and was told the same thing, upon which I was then transferred to the Indiana intake line, of all places. Was told the same thing and then finally transferred to the Massachusetts intake, in which they still couldn't find my information and was then transferred to the testing line, to leave a voicemail. This service is a mess and a headache to deal with."

"The clinicians are wonderful and have helped my son tremendously. But trying to get ahold of a real person to schedule appointments is a nightmare. Trying to find the correct number to call in the first place is a complete guessing game now that everything is still telehealth. Then just trying to speak to a person for help is impossible, navigating the phone system to press 1 for this , 2 for that, and so on. You never actually get a real person to talk to. Have to wait days for a call back."

"After previous bad experiences with them I still stuck it out. I was supposed to have an appointment but when I called the day of to confirm I was told the appointment was never internally scheduled. They'd just told me I had the appointment but never actually made it. I was also informed I'd missed an appointment a week prior which I'd never received any correspondence about. I did not mix up the dates because I made the appointment after the supposedly "missed one", and while on the phone this date was never mentioned. In summary: all their locations are bad. Look elsewhere if you care about yourself."

"While the clinicians have been good - the entire front office staff is more than difficult. You cannot reach a human. The phone trees are impossible. They make billing mistakes and will not return calls. God forbid ever had an emergency - there is no one to answer the phone. Find a smaller practice if you can - this place is a mess. Update: I reached out to the response from owner within minutes of their post on direct email. 4 days later, still no response. I think that should tell you everything about their level of service."