Mass General Brigham Urgent Care - Westwood

"Came in with 4 people ahead. waiting for 2 hours .. still waiting. 11 am on a Tuesday. The sign literally has a poster titled. how long do i have to wait.."

"Worst place ever! Was there for four hours for an ankle sprain. Unacceptable! Do not wait in your car because they cannot call you on the phone and I saw them skip right over several people. Two people Stormed out and left after being told to check back in and did so but were removed from schedule because not in waiting room. MGH needs to hire more Md and/or NP for this site!!!!!"

"Had severe calf pain that caused a limp. No physical signs of anything, thought it was a calf strain. The doctor saw me briefly, confirmed that I am on hormonal birth control, said that there were no red flags for blood clots in my leg. Told me to massage the leg and stretch, and that if pain persisted, to go to the Foxboro location because they have ultrasound. Went to the Foxoboro location 4 days later after continued limp and extreme pain. Foxboro UC doctor said she believed that it was muscular, but wanted to do ultrasound just to confirm it wasn’t a blood clot. Again, still no physical signs of clot (redness, swelling, etc), however she understood that blood clots can exist without those signs and that my birth control plus recent flights made it more likely. Thank GOODNESS she took that precaution and I sought a second opinion, because I have two blood clots in my leg at the age of 25. Wishing the doctor at this location sent in an official referral to the ultrasound department at Mass Gen Brigham in Foxboro. Instead, I was told to massage my leg (which could have dislodged the clot and caused travel to the lungs/brain and killed me) and that there was no concern of blood clots (despite multiple risk factors and unexplained pain). The Foxboro location is nicer and much more equipped to handle health conditions beyond a cold. Westwood staff were generally nice, but could stand to be a bit more cautious and thorough when considering symptoms and risk factors that correlate with serious health conditions. Thankful for the Mass Gen Brigham UC in Foxboro for giving a life saving second opinion."

"Two hours waiting just for a prescription. They took back three people and have 6 in the waiting room. Been at max capacity since 12ish. Maybe hire a few more people and spread out the lunch shifts. Can at least say the facility is nice and so are the people."

"Came to this place because my blood pressure was too high. The receptionist was okay. When I asked the assistant to take my blood pressure a 3rd time because the first 2 numbers were pretty far apart, she flatly refused. She eventually got another assistant to measure my blood pressure manually with my insistence. The doctor gave me about 3 minutes of time. She seemed absent minded and couldn’t wait to dismiss me. Feel pretty disappointed with such a reputable name as MGH/Brigham. This is actually my first time using urgent care."