General Surgery | Lahey Hospital & Medical Center 41 Burlington Mall Road, Burlington, MA 01805

"I've had my healthcare at Lahey for 40 years. Consistently kind competent staff and nurses and physicians. I feel very lucky"

"Have been working with Heather Cheetham and Sara Tortoricci for a number of years (LGBP over 10+ years ago). Both are very caring and knowledgeable. Since I consider weight maintenance my hardest health issue, I am thankful they are there to help me. They take the time to listen and work with me to motivate me, explaining why and how to move forward to lose/keep maintaining my current weight, overall health, etc."

"I have been a Lahey patient for many years for multiple health issues. The care that I have received from Dr. A. O'Connor in Peabody for a Mastectomy in June has been exceptional - 5 star!! My concern is with the some of the staff I have encountered upon my initial arrival for visits (front desk check in, ER nurse and Doctor - no other patients at the time, and in neighboring departments) While I am a complicated medical case I deserve to be treated with respect and compassion. On 2 occasions I have been spoken to as if I were a child - was, told I was wrong, with an attitude no less, in front of other patients! A 3 day stay in the MMU at Burlington for an infection turned into a nightmare that I will not detail here! I am fortunate to have the Team of Doctor's that I do and nurses who work with them but the tension between support staff is palpable and has no place in healthcare. If I did not have the fantastic care of Dr. A. O'Connor, her staff in Peabody as well the rest of MY Team in Burlington, I would seriously consider looking elsewhere. This saddens me as I have had such good experiences at Lahey. I understand that the pandemic has taken a toll on healthcare but patients still deserve the dignity, respect and compassion when they are in need of medical care."

"In the morning, I noticed what I thought might be an infection. I walked into Urgent Care at Lahey Burlington about 11:30 AM. I was seen about 11:45 by a doctor. The doctor diagnosed an infection and scheduled me for General Surgery at 2:20 PM that SAME day. The surgery was performed, and I was home by 3:40 PM. All the staff were kind and professional. This was healthcare at its best."

"DJ from the surgical team called me And he was amazing! He set up My appointments with With my own personal team That consists of my own personal nurse practitioner my personal dietitian And my personal psychologist. I had my 1st consultation with all of them over the phone Yesterday. They were all very informative And helpful as well as answering my questions. This is the very beginning of my journey For weight loss loss surgery is my goal . I know that this isn't a quick cure all and it's gonna take time a lot of effort on my part And follow through with all their instructions."