Lahey Hospital & Medical Center
31 Burlington Mall Road, Burlington, Massachusetts, United States
About the Lahey Hospital & Medical Center
Lahey Hospital & Medical Center is a nationally-recognized, award-winning health institution located at 31 Burlington Mall Road in Burlington, Massachusetts. Our team of primary care physicians and advanced clinicians are highly talented and respected in the region. We offer a range of services including Locations & Directions, Parking Information, Admitting / Registration / Scheduling, Visiting Hours & Information, Cafeteria & Amenities, Patient Meals, Interpreter Services, Gift Shop, Pay Your Bill, Financial Assistance, Medical Records, and Birth Certificates. With over 1,400 local providers in adult and pediatric primary care and various medical specialties, we are dedicated to providing exceptional care close to home. As the new regional medical campus of UMass Chan Medical School, we are committed to nurturing potential and building meaningful careers in healthcare. Join us in improving the lives of patients every day.
Reviews of Lahey Hospital & Medical Center
"My wife and I get all our medical care at Lahey. The physicians, nurses, ancillary staff and clerical staff are dedicated and professional."
"I went to this facility tonight because I have been sick for a week now, and tonight I was having some serious issues. When my turn came, the charge nurse did my vitals, and when she finished the protocol, she instructed me to go to another room. I wasn't sure if she meant the waiting room, or the room adjacent to the one we were in. So, I said which room, she became very frustrated and said "get up, you see the room with the door, that one. I said to her: "Don't talk to me as if I were stupid, I'll have you know I have a Master's degree." I then asked her name, and she was very inarticulate, and said "Betsy, but I heard "Fetsy". So I asked her how does she spell her name. To which she responded: "And you have a Master Degree?". So she showed me her name badge that read, Betsy. To which I responded, well I heard Fetsy, that is why I asked how to spell it. All I can say, is that I haven't encountered such a rude, condescending nurse in over twenty years. She made me feel so uncomfortable I had to leave. When one is sick, the last thing anyone wants is to be treated in a very rude and derogatory manner. I suggest, Betsy, you hang up your nurse's badge and find another profession, preferably one that doesn't deal with the sick."
"As a senior with over 25+ years a patient at Lahey Burlington and Lexington, with very rare exception I've received 4++/5 professional care. Less than 5/5 reflects only the waiting time, and I myself am a doc always in a rush."
"I was quite utterly shocked at the lack of care and attention that my mother received while she was transferred here for a fall. Beverly Hospital wasn’t equipped to handle a small hematoma on the brain if it worsened so she was transferred here for monitoring. In the first 3 hours she had been here she asked for some food and water because she hadn’t eaten / drank anything in so long. They told her she couldn’t consume anything in case she had to get surgery. Understandable that these would be the standard instructions. But given the mild severity of the hematoma, she could have been given a little water to wet her mouth. It is absurd to think this would impact a surgery (and while as unlikely as it is to be required at this point). She then said she could administer an IV drip. Well if you’re going to deprive an elderly woman of food and water for 7 hours until her next imaging then of course!!! So an HOUR later she finally gets the drip. All the while her back is getting sore and she needs to sit up to alleviate the stress accumulating in her back (not where the injury is) and she is forced back down. I ask if we could get a pillow to put behind her and the nurse tells me she can’t because that would change the angle of her neck. Not that it would matter either way, but no… it wouldn’t if you lowered the bed accordingly. I asked if they could remove the polish from her nail which was causing the pulse oximeter to continuously lose the reading and annoyingly keep beeping. She told me that wasn’t the reason (which it was) and then said she couldn’t remove the nail polish. Where exactly is the common sense?!? She spent so much more time and effort arguing why she couldn’t accommodate minor things than just trying to make the patient be more comfortable and less irritable, and make things that much easier for everyone all around. It was borderline torture. I was extremely close to just pulling her from the hospital against doctors orders and taking her home. The second star is for the benefit of the doubt that not everyone here is as bad as this nurse was. And you will have to take it on my word that I tried to be as nice as possible about it."
"Lahey clinic no longer gives parking vouchers to senior citizens in Burlington. It is outrageous that the seniors in Burlington need to pay for parking when they are there the most for routine visits snd lab tests sometimes on a weekly basis. There needs to be a better system in place or a validation stamp given after their appointment. I’ve written to several people on this matter snd have not heard back"
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