Pentucket Medical Associate- Riverwalk

"Reading other reviews I had to speak up. I showed up at 6:55 when they close at 7. They took care of me with a smile (and teamwork) and I was on my way feeling much better. Thank you."

"It would have been 1 star or zero stars if I haven’t ever been there before. I have been there 2 times in the past week and both times they were closed even though they said that they were open!!! Either post something on google maps and website about being closed or be open when you say you are!"

"I made an appointment after exhausting other means of obtaining antiviral medication remotely. The person I made the appointment with told me to use the same number that I am using now, which was a number supplied by my my primary care physicians office. I had asked what the protocol would be for me after testing positive for Covid. She said to call this number when you arrive and they would prepare for me. I called the number and waited, of course, and when it was answered, the person on the other end is asking me why I'm calling this number. I explained everything, including I have Covid and a low grade fever. She acted like I was there for a pizza. Not feeling well and seeing as I was late, I just drove away. It seems to me even if I get the facility manager, front receptionist or a janitor on any phone anyone would be given the courtesy of not knowing how this facility functions, especially after telling them I am ill. This is what this facility is for and its function. If people don't know answers, they could get help, but all I got was rude while I am ill. If people don't know why they work somewhere and have no idea who they are serving, clock out, go home until they do know."

"Went on a Sunday. Booked an appointment via telephone for a 10:30 a.m.appt. Appointment was timely all questions were answered and received exceptional care. Thank you for being a great option when not feeling well!"

"I brought a family member here for an X-ray. Our doctor was supposed to have sent the order in in advance, but they were very unfriendly about the fact that they hadn't received it. Once I sorted it out, the X-ray experience itself was fine, but the lady working the front desk was easily one of the least friendly people I've dealt with in that capacity in a while. She would sit and not engage with me while I was directly in front of her, would suddenly walk away in response to questions, and was generally impatient. It really got us off on a bad foot. I realize this isn't a Marriott, but a smile and giving someone the sense that you are glad they're your customer rather than a pain in your rear? That's pretty important."