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Pentucket Medical
323 Lowell Street, Andover, Massachusetts, United States
About the Pentucket Medical
Pentucket Medical is a leading health institution located at 323 Lowell Street in Andover, Massachusetts. With a focus on providing top-quality healthcare services to the community, Pentucket Medical offers a wide range of medical specialties and services to meet the needs of patients of all ages. From primary care to specialty care, Pentucket Medical is dedicated to helping individuals and families achieve and maintain optimal health and wellness. With a team of highly skilled and compassionate healthcare professionals, Pentucket Medical is committed to delivering personalized care in a warm and welcoming environment.
Photos of Pentucket Medical
323 Lowell St, Andover, MA 01810, United States
Opening hours of Pentucket Medical
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Pentucket Medical
"My experience as a walk-in was very good. The service was prompt and very professional. The folks there were pleasant to deal with."
"The actual doctors here are fantastic and the lab is swift. The location is convenient and right off the highway. However, the staff seems to struggle with prescriptions; they do not submit prior authorizations in a timely fashion and sometimes do it outright incorrectly. I can understand if insurance is being stingy, but I have had to pay full price on prescriptions because someone here was sloppy. Some of the people on the phone are genuinely helpful, understanding, and do whatever they can to assist you. Others just read off the screen. I had one even tell me I should call my insurance company to figure out why my prior authorization wasn't completed... uh, that's not my job. Maybe I misunderstood her, but I should not have to call my insurance company every time I need a refill to find this stuff out. Getting refills on certain medications has become a chore that often lasts an entire week and no one will help you over the weekend. If they do the prior authorization wrong, or don't follow up on one, and it's towards the end of the week, you're screwed. I should not have to wait DAYS to get my medication. This not only impacts my quality of life, but also my health."
"Was able to get in quickly but also felt rushed out. PA told me that x-ray hadn’t been read but she didn’t think anything was broken so I could leave and she would put in an ortho referral without a thorough look at the injury. Ever since COVID it seems like you can’t get in to see a doctor but when you do everything is rushed and you are lucky if you see a doctor."
"Have been bring my 3 kids here for 15 years. Today I needed a camp form filled out by a doctor or NP I need it for tomorrow. Iyge secretary told me it's usually 24 to 48 hour. But the doctor is out. Them she let me talk to her manager who said it's usually 48 to 72 hour. have gotten the signed many many times in one day before. Today they refused because the kids primary is out of the officetoday and tomorrow then through the weekend. I was told it will be in the doctors file when she returns and will be done sometime next week ."
"I felt very sick so went to walk-in around 12pm. They supposed to close at 2:30. There was no one in the waiting room. Receptionist told me that sorry we are all booked. Then I asked her was I supposed make appointment like we did during Covid she said No. Then how on earth there was no one in the waiting room and she is saying that she is all booked for the day!! Very disappointed !!"
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