CareWell Urgent Care Lexington

"They were very helpful & professional. They took necessary tests and explained what i have, what need to be done and what to expect in the coming days. They gave me options to do if i didn’t improve I really appreciate their help"

"This place was fantastic. The wait time was short, and I can’t express how awesome the staff were. I had a bit of a medical mystery experience, and they listened to me and did all the tests they were able to before referring me to two clinics for further testing. Overall experience, given everything, was amazing."

"I came back from traveling with a fever and a cough. I waited a few days for it to get better on it's own, but after a week I decided it was time for the professionals to look into it. I found CareWell urgent care via my Health Insurer's website and it was easy to "Save my place in line". When I arrived, (about 15 minutes from my estimated) I was the only party sitting in the waiting room. I had to wait about 45-60 minutes before being seen. While being seen, all of the staff were friendly, easy to understand and competent. I was diagnosed with bronchitis and given a medication regime to start right away. The next day, my cough started subsiding and I continued to feel better. I appreciated that the treatment plan worked. The only thing that could have been better was having to wait less to be seen, especially since there didn't appear to be many patients visiting the facility at that time."

"Made an appointment ahead of time, still waited an hour to be seen, and it wasn't busy. No other patients were there when I arrived, and only one other person came in while I was there. Also, I was told I needed 2 prescriptions, but they only sent 1 of them to the pharmacy, so I had to call the clinic while I was at the pharmacy to ask them to send the second one. But, the staff was friendly and nice."

"I had a mixed experience at the clinic. The staff were polite and helpful, but I had trouble with the X-ray process. I had to go to three different locations to get it done, two of which were the same place. It was very frustrating and time-consuming. I also asked for confirmation of the location beforehand, but when I got there, the person in charge was not there, and they told me to come back the next day. That day, the person was off work. I had to look for another place that could do the X-ray."