Boston IVF 130 2nd Avenue, Waltham, MA 02451

"I contacted Boston IVF after I couldn’t get an appointment with an OB/GYN for a year and I knew I needed to Be checked out with reproductive endocrinology. We had been trying to conceive for over six months with no luck. I reached out to Boston IVF in May 2022 and had an initial appointment early July of the same year and then by September all of our testing was complete and we had a plan for IVF. Our process was based on my cycle and we started the first part of treatment late November. Our egg retrieval was in December. Initially, I felt like just another number or another person to go through IVF at Boston IVF. However, as I got to know the nurses (Donna was great to work with once I spoke with her a lot during treatment) and care team members, I felt like they genuinely cared about me as a person. Dr. Brian Berger was fantastic and I highly recommend him. Initially, I didn’t care for the nurse practitioner zoom call for the first Boston IVF visit, but I did appreciate the flexibility as I live over an hour away. I would’ve liked to speak to the doctor in person, especially after our phone calls dropped out a few times, but he did call back. But I also understand that phone calls and zoom calls allow for more patients to be able to come through Boston IVF and it keeps the process moving. I will say it is very frustrating to have to call and leave a voicemail and wait for a call back, however, after going through treatment, I understand that there are important phone calls that are made earlier in the day by the staff team for treatments that needs to be given that evening. I read some of the negative reviews and a lot more about billing. It is up to you as the patient to reach out and find out about your insurance coverage. I called my insurance company multiple times before I moved forward with any treatment. I wanted to know exactly what would be covered. Initially I paid copays and lab costs to Boston IVF, but then once my medical problem was diagnosed I was reimbursed most of what was charged. I also took it upon myself to reach out to my pharmacy to find out how much the medication would be, and if there was a cheaper pharmacy that I could go. We had a successful transfer on March 3, 2023. We welcomed our son into this world on November 1, 2023. We still have a frozen embryo and look forward to working with Boston IVF when we’re ready to move forward."

"For an entity whose job it is to help couples conceive a baby, their business is run like an absolute abortion. Between the disinterested Physician (Dr Pauli), the nurses who can’t be bothered to help answer questions (or answer the phone for that matter), and the billing department that is in constant disarray, it’s hard to tell if any aspect is actually run in a professional manner. Never in my life have I ever had to follow up with a physician repeatedly over multiple weeks/months to obtain simple answers. If you want to talk to an actual person, good luck. The high point of my entire experience was when we somehow got on the phone with the billing department, they were the ones to tell us that our embryo didn’t make it. Not a doctor…not a nurse…a billing coordinator. Jesus Christ…this place is a clown show and I wouldn’t recommend them to my worst enemy."

"We chose Boston IVF after failing to conceive 3 times after 4 years doing IVF with different places. Boston IVF, especially Dr. Rita Sneeringer, successfully helped us to have a beautiful baby girl. Dr. Sneeringer and her medical/administrative teams were so wonderful. They helped and took care of us whenever we needed them. In fact, Dr. Sneeringer happily inserted embryo herself. We will do another IVF with Dr. Sneeringer in about 18 months."

"Dr. Luzzo and her team were extremely informative and professional. My husband and I had an amazing experience and felt very supported by their personal. So grateful for Boston IVF and their incredible team who gave us our beautiful baby girl."

"Boston IVF, the nurses and the doctors are the best of the best. They really make what can be a challenging and difficult time a little easier. I have 3 successful IVF babies (3 under 4) and am so grateful for Boston IVF. I truly can’t say enough nice things or put into words what this places means to me and my little family. ❤️"