Chelmsford Primary Care

"I have had consistently good experiences at this practice. Dr. Sun is my PCP, she is kind compassionate and extremely knowledgable. I never feel rushed during my appointments with her. The girls at the front desk are friendly and helpful."

"I have been coming here for YEARS, and I never had an issue but over time it seems like the quality of this office has severely diminished. Does it make sense for a doctor to prescribe a medication that no single pharmacy in the entire town has? And when you call back to get any sort of help, you get screamed at by the oncall doctor who is unhelpful, and does not understand empathy or pain of patients who have to do so much to advocate for themselves over and over again to get access to SINGLE MEDICATION? A mouthwash? Are you kidding me? I came at 1:45pm to be seen. After 5pm, the prescription finally gets sent out. When it gets sent out, I'm on the phone with over 5+ pharmacies, over and over again who all say they dont have the medication, but they do have the elixir form. I call the oncall doctor (who is not my doctor because I'm running out of time, and pharmacies will close) to see she can send the elixir form and she starts screaming at me saying I shouldn't be using the phone. Roopa Reddy, hope you can seek some mental help. I have had a severe mouth sores for over a week hoping my doctors can help, and now the day is over, everyone left, and I did not receive my medication, and I'm in severe pain. Thats just how awful this office is, they don't care about their patients."

"All staff are good and friendly. But today I’m very disappointed by Ana (sorry if the name plate is for someone else). I’m having hard time with crutches, right, painful… I was waiting to check out and standing there waiting for several minutes. She was typing in the window, she saw me but she just let me stand and wait. Finally someone else saw me and help me out. I leave 4 stars for the helpful people here. But not for Ana."

"Called to become a new patient over 2 months ago, Dr Mei Sun was currently taking new patients at the time, still is, I’m not sure. I gave my basic information and was told the doctor had to approve me first (based off my name, DOB and phone number?) and then they would call me back to schedule my first physical. They did not disclose it would take time to do so, so I figured a couple days to hear back. I waited a little over a week and called back to which I was told it takes a couple weeks….weird. Okay, fine. 2 months later and never received that call. Unprofessional."

"My husband and I recently moved to the area and needed a new primary care physician. I researched the area and saw Chelmsford Primary Care had great reviews, and that Dr. Sun was accepting new patients. My husband and I got appointments within 2 weeks of contacting the practice and they were one right after another which made it so easy. The women at the front desk are SO kind and helpful, and they truly made us feel at home right away. The medical assistant (she had pink hair) was so friendly and very good at her job. Dr. Sun is easily the best PCP I've ever had, and I knew that right off the bat. Not only is she incredibly warm and kind, but she is thorough, upbeat, understanding and truly listens when you bring up a concern. She made me feel comfortable within seconds of meeting her and I could tell she not only cares deeply about her patients, but she is an excellent doctor. My husband had an equally positive experience with her. We are very happy to have found Chelmsford Primary Care and Dr. Sun, and we hope to be patients here for many years to come."