CareWell Urgent Care | Worcester Lincoln St

"The best urgent care I've ever experienced.. I was seen and treated quickly by the doctor, staff and everyone was very nice. You truly deserve 5 stars. Thank you so much Carewell and keep up the good work!"

"The place is really clean, they are very professional and don’t have stank attitudes like most other places you go. Just make sure you make an appointment before because it goes a lot smoother if you do that before hand."

"Go somewhere else! No Xray tech available when needed. Staff at the front were not welcoming in person or over the phone. Heard staff say on the phone that there weren’t any doctors, just students. The desk is right in the waiting room, so everyone can hear other people’s info. I provided my insurance info, and I was told it was incorrect, when it was not. When I wanted to leave, because I knew I was wasting my time sitting there, I needed my insurance info back that I had written down. When I went up to front desk, and asked for the paper with my information written on it, I was told rudely to sit back down. I left without being seen because of the environment, and how unprofessional and unpleasant it was. Just go to your own doctor if it’s possible! This is by no means faster at all!"

"Staff is pleasant enough. Though they are clearly very short staffed for how busy they are. Making an appointment is 100% the way to go with them. If you are a walk in there is a good chance you'll be waiting for 3-5 hours to be seen. And at that point you'll be taken into an exam room and get vitals taken before waiting another hour to see a practitioner. I did also spot mold in the lights and air vents."

"I came in early before work and was the first person in the door. Opened several minutes late. Nobody there had an appointment, I put my own insurance information and card into the system, there were two people behind me, still the woman at the desk still “could not” give me a time estimate about when I would be seen. “This is urgent care,” she said, “so no. They’ll come get you when they come get you.” This did not feel like a professional response. Patients are people with things that are important to get done in a day, including but not limited to our health care. With that total lack of information, it didn’t make any sense to stay, not knowing if I’d even be able to get to work on time. I left without being seen. This was the second time I’d come, the first time it was so full the woman at the desk said it was at least an hour wait, and told me to come at opening. The front desk is right in the waiting room, I didn’t love that people’s insurance problems were being discussed in front of a waiting room of people. Respect and professionalism are important to me in my healthcare, i need to go to a place where those principles are included in operations."