Valley Medical Group, Amherst Medical Center

"You can’t even see a doctor or a nurse practitioner, apparently everything is handles by med students?! After they asked if a student could accompany the doctor during my appointment, the student came in alone, asked a few questions and gaslit me, downplaying my symptoms and refusing to preform any test because “it’s probably nothing and I’m probably most likely almost over it anyway”. This was after 3 last minute cancellations on their part resulting in wasted time off work. The most unprofessional office, and I’ve been going here my entire adult life. I’ve watched it go downhill in a way that they should not be allowed to call themselves a practice. Borderline a scam at this point to just bill your insurance. You leave questioning whether you were making everything up, I needed a relative to tell me that’s called gaslighting. I know what gaslighting is, just never imagine it would happen at my doctors."

"Dr. Spitzer is BY FAR the best endocrinologist I’ve ever seen in my 20+ years as a type 1 diabetic! But on the administrative side, this office is a complete disaster. There was no receptionist present on my last visit, and none of the staff even seemed to be aware that she was gone until I asked for help from a different department. I’ve been calling endocrinology for more than a month now, and NOT ONCE has someone answered the phone. I mean literally—not even once! It took 12 days for anyone to answer my portal message, and the issue I’ve been calling and messaging about still hasn’t been resolved. I’ve never witnessed such dysfunction before in my life. Dr. Spitzer is extraordinary, but he may not be worth it."

"My only experience is listening to my mother beg their office over the phone for her pills to be refilled every day for almost two weeks. I wonder if any other doctors feel concerned if someone on 25mg of hydrocortisone a day just stops for a week."

"I've had a terrific experience with Dr. Shoushtari and her colleagues and staff. I've been a VMG Amherst patient for nearly 20 years, through 3 physicians. Sometimes I'm too long on hold when I call, but otherwise I think it's a great, people-centric medical practice."