USCIS Portland, ME Field Office

"My medical immigration docs requested on mid August last and was sent on August 23 received on August 29th, but system shows that medical docs were received on October 25th, received combo card on November 1st and I never hear from them any more. Please take a look at case It's been 6 months since I sent my Medical documents"

"No ability to talk to a human on line. Even the robot is rude. Horrible experience"

"The staff were very friendly and helpful! Especially the head security lady, she totally saved us!!!"

"The slowest uscis office in the whole country. I had to update their hours recently because they claimed to be open from 6 am to 5:45 AM!!! Absurd. If they don’t know how to read clocks I wonder if they have bunch of 5 year olds working there…"

"Not only did they go above and beyond for me but while I was there waiting I witnessed the best service for everyone that entered. From people with appointments and those without. All People where treated with dignity, professionalism , compassion and humour. The staff even made calls for people who were missing letters for their appointments and even took the time to explain which forms and explained the questions in forms ( not an easy task with language barriers) Well done! Keep up the good work!"