Harry W. Wells & Son

"I needed a plumber and called on Saturday for a Monday service call. I was informed that they had a $99 non-waivable fee. When the plumber arrived at my house, we reviewed the project which was when he informed me that they had up front pricing and not hourly pricing. Their prices were outrageous. He stated that it had been this way since they had been bought out. If they do upfront pricing, there was no reason why the customer service agent could not inform me of this when I called to set up the initial appointment. I called to tell them as much and was told that someone from billing would call me back. I called 2 more times and got the same response. It has now been over a week, and I have not heard a word. I would NEVER use them again."

"Nothing but trouble after the salesman visit and deposit made for 2 mini split units to be installed. Didn't hire Wells plumbing but that's who came to my house. The company was Proactive Comfort.. Electrician never showed so job delayed by several days. 3 weeks later, unit spills water all over my carpet. Call for help and am told it's $195 just to talk to technician and another more for someone to come out. Couldn't believe it. Called next day and got appointment for this morning. Technician came and said he couldn't do anything and left. Just got the message in afternoon from my parents who live downstairs. Never heard from technician or company. Company has 2 names and 3 phone numbers"

"We had Harry Wells install a new oil burner furnace in our home. We are very happy with the burner as well as the professionalism during and after the installation. It was installed in the summer and when I turned the heat on for the first time a couple months later, there was a small issue. They came right out and fixed it that same day. The cost of the unit was also very reasonable for the quality we wanted. I would recommend them to anyone."

"Just had Tyler come replace a water heater on a Saturday. Showed up an hour after I called in and he came right over and did it. Cleaned up after himself as well. I believe I paid a fair price for emergency service. Thanks guys! Ps Jason Weatherbee in Milford recommended this company to me. Worked out great!"

"This company is amazing! The Gas Co. shut my heat off on Christmas night because there was a problem with my furnace. They told me to call a service company first thing in the morning. I didn't have one because I hadn't needed any work done since I bought the house. Someone recommended this company, and I am so glad they did. I know they were swamped, but when I told them what happened, they sent someone right out. Two guys came, (wish I could remember their names), they were very nice and knew what was wrong, but didn't have the part. Turns out the part had to be ordered and when they got the part the next day, Jared came back and fixed it. He was so kind and professional and explained what was wrong. They didn't have to do that, especially for someone who wasn't a customer, but they did. Roxanne in the office was also amazing. She kept me informed on what was going on and even called to make sure I was all set. Their price was very reasonable. I highly recommend them and they have a customer for life."