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Mount Auburn Hospital
330 Mount Auburn Street, Cambridge, Massachusetts, United States
About the Mount Auburn Hospital
Mount Auburn Hospital is a renowned health institution located at 330 Mount Auburn Street in Cambridge, Massachusetts, United States. As a leading hospital, Mount Auburn is committed to providing high-quality medical care and innovative treatments to its patients. With a team of skilled healthcare professionals and state-of-the-art facilities, Mount Auburn Hospital offers a wide range of services to meet the diverse healthcare needs of the community. Patients can expect compassionate and personalized care in a welcoming and supportive environment at Mount Auburn Hospital.
Photos of Mount Auburn Hospital
330 Mt Auburn St, Cambridge, MA 02138, United States
Reviews of Mount Auburn Hospital
"I’ve always been treated with dignity and respect when at the Mt Auburn hospital. My recent visit to radiology was outstanding. Simone and the rest of the team that was on duty that day were very accommodating and patient with me I even left some jewelry and Simone took the time to hand deliver it to me upstairs. Very kind and personable !!"
"The ER at this hospital is actually hell. I was yelled at upon arrival despite being terribly ill, ignored and mistreated today. They also disregard mental illness completely and were not accommodating to my OCD at all. The doctor was good but I saw him for about two minutes over the course of 8 hours of waiting. More sick leaving than when I arrived, shoved into a bed lined with other beds in a hallway, no rooms, terrible facilities. Ignored, ignored, ignored. What a sad excuse for an ER. I'm still sick, so I'll probably add more negatives to this review as they come to me."
"Typically every clinic/hospital with Beth Israel Lahey has excellent customer service, but I spoke with 3 different representatives today and they were all rude and they seemed tired! We all have long days at work but I think we all deserve a simple "hello, how can I help you" and "thank you, have a good day"."
"From the moment I stepped into Mt. Auburn hospital for my total ankle replacement, I was met with an outstanding level of care and professionalism. The entire staff, from custodial team to food service, nurses to doctors, displayed genuine warmth and compassion. Dr. Basile and his team took to time to listen to any of my concerns and answered all of my questions. Their smiles and attentiveness made me feel truly valued as a patient. They made my recovery a comfortable and reassuring experience. I have had a number of hospital stays over the years and this is the first time I was felt I was 100% listened to. I felt I wasn’t ready to leave after two days and asked to stay one more and they didn’t try to convince me out of it. With my other stays, I always felt I was being rushed out to make room. I am SO SO grateful for the exceptional care I received throughout my stay. I almost (just almost) didn’t want to leave."
"I've been coming to mount auburn since COVID and the hospital has gradually gotten worse over the years. When I call to schedule an appointment, no one picks up. Receptionists in the Primary Care office are rude and never help resolve anything. The ER staff are rude and will ignore you until you go up to them. Got billed over $2500 due to clerical errors and misinformation from the staff. The first time a medical assistant put in the wrong code for my claim, so it was denied and then refused to re-bill under the proper code. Second time, I was told to put a provider's name under my insurance but they billed me under a different provider's name. If you don't want a major headache every time you come here then please find a different hospital to go to."
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