Riccardi

"I'm sitting here reading the reviews and honestly cant even begin to imagine some of the stuff people wrote... Let's start off with customer service, I've been shopping at Ricciardi for at least 5 years, and every time I've walked in, they've never once made me feel like I "don't belong in there" or rude. All employees have gone out of there way to help me find what I am looking for, explain and describe items/designers I was unaware of, and also provide alternatives or other pieces I may have interest in (over the years, they've kept an eye on what I like and know exactly what to offer me). Nowadays, Riccardo and the team are homies, I feel comfortable going in to browse, purchase, OR just say hi. I've been in Boston my entire life. I've traveled to major cities across the US and I can truly say that Riccardi is one of a kind. Boston doesn't get as much as NYC or LA, but Boston has Riccardi. P.S. I'm also Asian... Never experienced any of the BS claimed by other reviewers..."

"Shout out to Kevin and house of style. I like the service and they even delivered to my house so I don’t have to go in to shop sometimes. I wish they had a stronger online presence because sometimes I want select pieces and instead of buying online I could go to Ricardi and try it on, so I want to know what’s available beforehand. I suppose you can just call and ask because they are very responsive by phone. I like this place and have been a patron for a while now."

"Walked in already feeling like I was on an impossible mission. (Holiday shopping). I was immediately greeted and felt welcomed. I explained what I was looking for and Ricardo jumped to the task. He was eager to help and very obviously passionate about his business. I was very appreciative of his patience during my decision making process. And, his final suggestion was a HOME RUN. Left with 2 pieces and will definitely be back."

"Rudest customer service I have experienced. I believe his name is Michael. I don't understand how this is acceptable at a supposedly high end store. I have shopped at many luxury stores before but this place has got to be the worst I have ever experienced. Really sad how you would probably get better customer service at Mcdonalds. Also, I don't understand why they put up many items in the store and when asked about it, it's not for sale but for employees?...make it make sense."

"I came here on my birthday hoping to buy something to treat myself. Somebody with orange sunglasses "helped" me. I was interested in a certain item and I pointed one in particular and he said it was a $3k cashmere sweater. I could not tell if he was trying to be sarcastic but he sounded rude. If that was the case, how does he know what I can or can't afford.. I have never experienced this bad of customer service in my life. He was not friendly whatsoever and was not eager to help. People like him should not be working a customer service position at a luxury store. His kind of attitude is an embarrassment for the company."