Gorham Bike & Ski,

2128 Post Road, Wells, ME 04090

"Friendly and knowledgeable staff! I went in for a ski tuneup and a fitting for my daughter and they were super helpful, affordable and great to work with too!"

"5 star service hands down, thank you! Corey helped me quickly with a tough e-bike tire situation that I couldn't get myself. He was nothing but professional, polite, educational and accommodating. I learned a few things quickly from our brief conversation which was free education and enjoyable. I'm back on the trail riding enjoying the best time of year thanks to Corey, thanks again!"

"Corey and Nathan were very helpful in providing information on the correct type of bike that I needed. They were patient and supportive, letting me test ride a couple of times to ensure the right bike for me. I would recommend trying this business to anyone seeking a new bike."

"The sales associate, Nathan, was very patient with me while I tried to figure out what I wanted/needed in a bicycle. He didn’t try to convince me to buy a more expensive bike, which I appreciated tremendously. I decided on a TREK FX1 Stagger. I look forward to returning to Gorham Bike and Ski in Wells for scheduled service visits, and I will definitely go there first when shopping for bike accessories. Highly recommend! 8/14/23 Returned to Gorham Bike and Ski today for my bike’s 30 day check up, and had the stem extended so I’m riding in a more upright position—less pressure on the old lady’s wrists and shoulders! Again, super friendly and professional service. Highly recommend!"

"I purchased a Trex Duel Sport 3 back in April. I was convinced to buy the 2 year service plan. I needed a chain replaced last week….I also suggested a cassette replacement because this was the second chain I went through and had some skipping going on. Employee said cassette was fine. Replaced the chain and went on a test ride right there. sure enough skipping again, with new chain. I came right back and employee was reluctant to replace the cassette. He went out with me on a short ride and witnessed the skipping. Back in the shop he checked on cassette replacement…they had no cassettes in the shop. Had to order one….discovers a backlog in supply chain… not available for over 30 days! Really! So much for service plan! Very poor planning when a bike repair shop does not have parts on hand for the bikes they sell and a service plan they tout as so great. Service plan seems dictated by corporate insistence on having one supplier! I took the bike to local Kennebunk Bike Shop, Mainly Bikes….Chris got online and found a cassette that arrived 3 days later. Much better than having an unusual bike for over a month. I posted this review about four days ago, I’d like to update it with a positive outcome. Gorham bike and ski does pay attention to reviews and they pay attention to customer service with a big plus. Management took a look at this review and as a team, they put their heads together to come up with a resolution. They offered to cover the cost of the cassette that I needed for the bike. They also informed me that in the future they will work with my repairs with efforts to find alternate parts. I must say that Cory was a gentleman in handling this entire ordeal. John, who is part of district management was also involved and I have the highest regards for him. The bottom line is that I am a happy customer and will continue to support Gorham bike and ski. Thank you to Cory and thank you to John."