Big Apple Store,

150 Leeman Highway, Bath, ME 04530

"My boyfriend went in to pay for gas and other things (cigarettes, snacks, etc.) while I waited at the pump. After we pump our gas, which took only a couple minutes, we were leaving when the cashier ran out in front of my moving vehicle demanding we pay for the gas we *just* bought a couple minutes ago. After causing that huge scene and embarrassing me and my partner, I pulled into a parking spot and went inside to figure out what was going on. He argued that he authorized a pump before payment for us, which I said doesn’t make any sense given we were just in here buying other stuff too. Turns out it was a mistake on his end, and he wouldn’t even look me in the eye and say sorry for running in front of my car and causing a scene. Idk what happened to big Apple recently, but it’s gone downhill SO bad and they aren’t even humble enough to apologize for a mistake like that."

"Absolutely the worst customer service I've seen in any local convenience store! Every single visit I regret stopping there. Tonight while 7 people are standing in line the only cashier was busy texting on her phone. Next time I'll be sure to drive out of my way to avoid that nonsense."

"People waiting in line for 30 minutes... How convenient is that? Ridiculous! Every time I come here. Hire some help and open another register or replace the management!"

"Good location, and I've never had any issue with pumps or anything of that nature, but the lack of staff or caring staff can makes me avoid this place depending on the time of day. I used to frequent here often (morning routine) until they hired an employee that turns his back to me to text on his phone, chews food so the world can see while, and is in general just so rude, it started to sour my mornings."

"Store is in a great location but severely understaffed for the business it does. This creates wait lines for customers to pay for gas and store items. Frequently there is only one cashier running the whole store. Car wash in back malfunctions frequently leaving vehicles with soap on them. The store manager is rarely there and no other employee will give refunds. The outside of the store is poorly maintain with overflowing garbage left on the ground. This is the only convenience mart in the area with a car wash. They could and should do better."