Edible Arrangements

"Many things wrong! Complete failure for something that should’ve been a simple birthday gesture for a friend. I ordered what was supposed to be the Mini Happy Birthday Dessert & Balloon Party Kit (listed it comes with a personal edible arraignment, a personalized message attached, a cupcake, and a balloon). I requested in the delivery notes if person so happen to not be home prior to 4p, to please leave at the back door on a table or chair. I called at 10:30a before opening and left a voicemail about updating my message as a name was missing. I never heard back from anyone. I called again at 12:30p now during open business hours. I spoke to a man whom I asked if my order was still there if I could have the note updated slightly as there was a name somehow missing. He said my order was soon to go but promised to take care of it for me. I tell him the name to add, he verifies the spelling, I correct him and he says ok he will update it. I also asked if my order will be delivered before 4p as she goes to work at that time, he confirms it would as again it was going out soon. At 5:32p I get a text message from an Uber driver telling me the order was dropped off. I ask if it was dropped off in the front or back, they say front. So it sat outside on the front for hours, not delivered before 4p as promised, an I was told it was “soon going out” over 5 hours prior and I added my note as fyi JUST IN CASE and still directions weren’t followed to leave in back. The card was never updated as I was promised it would be AND the order was not fulfilled as there was no cupcake shipped with everything else in this kit I purchased. What a waste! Never again!"

"If I could give this place 1,000 stars, I would. Their employee, Andrea, delivered an order to a coworker of mine who was going through something tragic. My coworker had shut her phone off, not knowing she was getting an order, and Andrea called me letting me know. It was pouring outside, so she went to the neighbors in the apartment building, until she found someone that knew our coworker who was willing to take the order inside to her to insure the order would get to her safely and not ruined from the rain. She then called me and took a photo to show that it had gotten their safely. Again, above and beyond she went to make sure this order got to her. When I told her our gratitude due to the tragic event my coworker was going through, she then proceeded to give me her well wishes and to let my coworker know that her and her family was in her prayers. We need more people like Andrea in this world. I called her manager to let her know, and her manager was also grateful for the work and kindness that Andrea put into her job. Again, if I could go 1,000 stars and more, I would in a heart beat. Most definitely recommend."

"Kerry went out of her way to make sure I got the maximum reaction from the gift I was sending. Because she cared as if she, herself, was sending it, each recipient felt all the more special!"