Belmont Flower Shop

"HORRIBLE BUSINESS PRACTICES. The owner takes orders and doesn't fulfill them. When I called to inquire why the flowers weren't delivered on the date I picked on their website, the phone wasn't even in service. I tried emailing but got no response either. I disputed the charges. * I don't care what the owner has to say in response, you don't run a business like that. NO Excuses. Central Square Florist delivered on time and with a beautiful bouquet that lasts a long time. Use them instead. Also cheaper. Edit. 9 months has gone by and I haven't heard a word from you which is great but now you've started to send me push messages on my cell phone. Can you please stop sending me things I don't want any messages from you."

"100%, White Glove product, execution, service, and experience. I ordered three arrangements for a family member who was inpatient at McLean Hospital for over two months, and Isabella Bergstrom took care of all three orders, which were beautiful. The first arrangement was Pop of Lavender which was gorgeous. The second arrangement that I sent was for Christmas and it was lovely and lasted for a full two weeks, and my family member received many compliments from visitors and the staff at McLean. The third arrangement was a designer’s choice and this was very cheery and stunning. There are rules for patients at McLean and Isabella brought either a basket or a non-glass vase, that was acceptable for a patient at McLean. Isabella asked for the building location so that the arrangements would be delivered same day since McLean has such a large campus. Thank you so much for a putting a smile on my sister-in-law’s face and making her feel special! I highly recommend Belmont Flower Shop."

"Thank you Belmont Flower Shop!! I ordered an anniversary bouquet for my parents. The bouquet was a beautiful arrangement, one of the prettiest I've ever seen! Isabella takes your ideas and requests and tops it off with her unique detail, creating a work of art! Simply breathtaking. Flowers create emotions. A perfect moment captured in an instant. You will never be disappointed. The flowers are always fresh and lovely. Thank you again and again Isabella! The ordering process is easy and delivery so timely. I will look forward to using Belmont Flower Shop for many years to come! Five Star!"

"Excellent customer service and beautiful flower arrangements. I was absolutely surprised by the level of thoughtful customer service and high touch personal attention. I used the online ordering function to order some flowers to be delivered to my wife at her office in Belmont. The day they were meant to be delivered, they did not arrive. I was understandably disappointed. However, it should be noted that my wife’s office is notoriously hard to find, and taxis often get lost. So, the next day I called the flower shop. The shop owner, Isabella, answered and I explained the situation to her. She was very understanding, and promised to get to the bottom of what had gone wrong. After a half hour she called back and acknowledge that it was a mistake on their end. She was extremely apologetic and eager to make good for an honest mistake. As a result, she offered to personally make an arrangement worth twice what I’d originally paid and deliver it that day. The arrangement exceeded my expectations, my wife was thrilled. The owner made the delivery herself and threw in a box of chocolate. Moreover she sent me texts so that I’d know exactly when she'd made the delivery. The customer service was well beyond what I was expecting and Belmont Flower Shop has definitely earned themselves a repeat customer with me."

"An absolute gem in Belmont. New owner in the Belmont Flower Shop space -- Isabella is AMAZING. A gifted eye for floral design and her flowers last a very long time-- often a full week or more. Fresh and beautiful. I wandered into the shop one day when she first opened. Isabella was so nice and I loved her work so much, I now receive an arrangement every week... a Flower Share. And she delivers. This is the best thing I've done for myself in years. Very reasonable, too. Lucky to have this great shop in Belmont."