Hopkinton Internal Medicine & Pediatrics

"My kids and myself see Dr. Bieberman and her really outstanding NP. I have only had good experiences! All of my 5 young kids like them a lot-and with this crew we have had quite a few opportunities to see them. My kids are very chatty and both doctor and nurse practitioner are very cool about it. When the kids need to be seen for something that day, the office staff always gets us in and are very helpful. I was very surprised to see poor reviews here. We really like them!"

"I would never use this office or these Dr's for anything! Waited 1 year for my physical, Dr calls out that day, now I have to wait an additional 6 months to see him. I have had 3 different Dr's in last 5 years cause they keep leaving to join different offices. Kind of tells you something, doesn't it?"

"I like my doctor, but it is almost impossible to get an appointment with him. I have had mostly good experiences with the receptionists recently (though that was not the case in the past). However, the past month or so, I have had horrible experiences with the nurses I have interacted with. When I have called with serious concerns, they do not take my concerns seriously, and are incredibly rude and condescending. When I asked for an appointment to see my doctor and was offered a cancellation that I could not make (due to husband traveling and it being very early in the morning with 2 young kids), the nurse called me back and said since I "refused" the appointment that was offered me, I was not getting another one. When I called back after an abnormal test result (since no one bothered to follow up with me) saying I was still having symptoms, I was told to stop exercising and hung up on. Most recently, when I called to follow up on another test result, the nurse questioned whether I was actually having the symptoms that I called earlier in the day about (it seemed like she was implying I was making it up)."

"I switched to this doctor in September of last year. Booked an appointment for a physical literally 4 months out…. That’s insane. Dr. Jillson did not even see me in person for more than 5 minutes. he only spoke with me over the phone while I was in the exam room. The front desk staff is very rude and unfriendly and it takes a good 10 minutes to even get a hold of somebody to schedule a same day appt. I went in to see the nurse practitioner last week and ended up testing positive for a serious bacterial infection. Due to it being a holiday they expected me to wait 4 days until Monday to get on antibiotics!! I finally was able to get a hold of an on call dr on Friday who prescribed me the correct medicine right away and confirmed that it was a serious illness. 4 days later not even a follow up from the nurse practitioner I saw. Although I am feeling much better I cannot attribute that to any competency from this medical staff. I had to take it into my own hands."

"I read the reviews now after having a bad experience with the office staff. Everyone says good things about the medical staff but the office staff is the face of this practice and looks like the doctors are not concerned about the staff. We wanted to get a new pediatrician, our insurance company showed the doctors at this practice as accepting new patients. We want to support local Hopkinton businesses but looks like the office staff does not care. They were short over the phone, said that they were not accepting new patients and asked us to check their website. Lo and behold the website shows doctors accepting new patients. Why on earth would the professionals at this practice not care about their front office staff unless they too don't care about feedback. Stay away from this practice."