SVMC Deerfield Valley Campus 30 Vermont Route 100, Wilmington, VT 05363

"I went to complain that I couldn't lift up my left arm , She said nothing wrong with me. So I went to a private doctor and, immediately he said C3 and C4. . gave me a script for MRI and he was surgery ,, No concerns from Dagmar. Nothing. correct , They at Brattleboro hospital wanted to give me imidatly surgery. No concern from Dagmar"

"I have been a patient at SMVC in Wilmington VT for about 15 years and Peter Park was my physician. He left SMVC about two years ago and I have yet to find a replacement GP and the only remaining doctor is not taking new patients. I did meet with a nurse practitioner, Lisa Moulin (sp?), because I needed a checkup before I had cataract surgery. I can’t get another appointment with her until October. It’s now May 26th! SVMC in Wilmington WAS wonderful, the staff was courteous, informed and a pleasure to work with. Now, however, the people I contact are rude, and can’t wait to get me off the phone. I’m 79 years old. I would think that SMVC has some ethical or moral obligation to provide medical continuity for me. Very disappointed. Margo Dunn"

"After 20+ years my husband was told he was no longer a patient because he hasn't been seen in 3 years. He was never sent a letter or received a phone call from his doctors office stating he needs to be seen or he would no longer be a patient there. Spoke with Jen, very rude. Hesitant on answering my question. Hesitant on transferring me to manager of office. Why can no one in this doctors office answer me on why nothing is being sent out to patients as that's what all other doctors offices do and it's a requirement. Hopefully I'll get a call back from office manager and issue will be resolved and hopefully this Jen girl will learn how to treat people with respect. Might just go talk to the office manager face to face seems no one probably hears about this situation because they get hulted at the front desk with the nasty attitude of the receptionist."

"I recommend looking elsewhere for care. The front end staff was extremely rude and dismissive. The doctor did a bait and switch with the coding for billing without informing me which left me with an enormous medical bill that should have been covered if coded properly. Even if they offered me free medical care for life I would never step foot in that building again. A very upsetting experience that I will never forget. The RN's and CNA's however were great."

"Rude and dismissive staff. Questionable billing practices. A family member was charged for services not rendered and they refuse to correct the billing code. I was given several referrals for other services and told the the referred offices would call to arrange the appointments. This never happens. We have had similar issues with SVMC for two years... Every visit. It is my opinion the staff at SVMC are poorly trained, incompetent, or lazy. Probably some combination of the above."