Metro Credit Union - Lawrence
215 South Broadway, Lawrence, Massachusetts 01843
About the Business
Metro Credit Union in Lawrence, Massachusetts, is a trusted institution offering a range of financial services. Whether you need to protect your valuables, secure a loan for a vehicle, or track business expenses, our Investment Advisors are here to help. We also provide high-quality insurance coverage for businesses and workplace banking options for employees. Additionally, we offer financial scholarships for recent high school graduates and diverse savings accounts to help you plan for the future. Our team of experts is dedicated to helping you achieve your financial goals and build a strong relationship with our institution. With innovative digital products and a commitment to giving back to the community, Metro Credit Union is here to support you every step of the way.
Photos
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews
"Terrible customer service, cashiers give you a very bad attitude, they treat you very badly and do not explain anything clearly. They should work with animals, not people. The only kind person is the elderly lady who receives you at the entrance."
"I have been an account holder here for 7+ years . Sadly, it seems customer service reps are overworked or are not happy with their job. Tellers have always assisted me with what I needed. But, you leave feeling like a nuisance when tellers appear visibly annoyed and come across as stand offish."
"I went there to fill an application today, the women who attended me was really rude. Didn’t explain to me clearly the process. I left more confused. What really did it was when she stated that they don’t accept my signature because she couldn’t read it? Like its my signature . She told me to sit and wait while and I over heard her talking negatively about my application with the other workers. She printed all these papers and didn’t tell me if my card will be received by mail or anything really. I want to say I felt discriminated against the service was too rude and unprofessional my first time there don’t recommend. I just really need this card for my credit but if it weren’t for that- I’d go elsewhere."
"We went in to inquire about home equity line of credit after having an appt for 9am and it was 930 and there was still no one there to greet us . We checked in with the teller and she was really rude and told us to sit and wait . Then she called the manager or some guy who we heard say “ they need to wait “ this was awful ! We left and are not going back there again !"
"They don’t help you with fraud issue they instead provide you with a 1877 number to call. when you call the wait 40 minutes to get in contact with someone and they do not have a Spanish line to assist customer with their primary language! If They have a branch in a diverse city (like Lawrence) they must provide Spanish speaking representatives. I called for my 3 times and they kept on transferring me and getting disconnected! Closing the account ASAP!!"
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