CVS

"Oh this pharmacy. Always a long line. Always 5+ people filling prescriptions for the one person working the register to serve to the patient people waiting in line. The text messages alerting you of a prescription that is ready. Ready is apparently Latin for, “not really ready, we’ll fill it if you want to wait in the store for 30 minutes after waiting in line for 15 minutes for the prescription was supposed to be ready but is not, in fact, ready” It’s fun to call and then go there and see your call is still ringing when you get to the store and the 5+ people filling prescriptions and the 1 person at the register are actively ignoring your call while going for records of longest line in a brick and mortar. It’s just awful. Avoid this pharmacy at all costs"

"I understand pharmacies are short-staffed everywhere so this is more of an issue with corporate and how they let their locations be run. I've never gotten a medication on time here, and when I call, I'm left on hold for over and hour then hung up on. Went down the street to a local pharmacy, got much better service. Stop giving CVS and Walgreens your business and support local pharmacies!"

"My experience in this pharmacy is downgrading day by day. There were incidents when I was told my medications are not ready but later it was found lying in a random basket inside. Yes they are understaffed but should have some accountability and customer care. Today was the worst. Pharmacy told me upfront they can't make my kids flu medicine even if order was placed several hrs ago becoz of long line and understaffed. I'm supposed to come back later..they couldn't tell me when. My kiddo needs to start meds today. It's so frustrating!!"

"I have been a customer here for over 10 years. The retail part of the store is fine, but the pharmacy is really going downhill. The line to drop off and pick up prescriptions spans half of the store and they just straight up do not answer the phone. I transferred to CVS in Belmont center, which is much better despite being further than my house. I hope things improve."

"My walk-in experience at this store has been notably better compared to other CVS locations that I have been to. Just recently, there has been a significant increase in the lead time for prescriptions, sometimes up to 2 days. Additionally, there has been a lack of communication regarding insurance acceptance and necessary prescription changes. I experienced this firsthand when I waited for my prescription for a few days, only to find out upon visiting that my insurance did not approve my medication dose, necessitating further action with my PCP. One suggestion I have for the pharmacy staff is to refrain from loudly stating customers' medication names to ensure their privacy. During my recent visit to pick up a prescription, I could overhear others' medication names, highlighting a concern for unauthorized disclosure of confidential information."