CVS

"I have been a customer of the Wellesley CVS for over 10 years and after my most recent experiences with your pharmacy personal I will never have a prescription filled here again. The staff is rude, not knowledgeable, records aren’t updated and completely unhelpful. I called in because I have been waiting for a steroid since Thursday. When I called for an update Marianna told me the prescription wouldn’t be ready until Monday when I began to explain I couldn’t wait that long and could she check another CVS she said “ yea yea” and put me on hold while I was still talking. When she came back to the phone I expressed how unprofessional she was and she began to argue with me. Apparently my steroid magically appeared and was ready for pickup on Friday. This isn’t my 1st encounter with her being rude and unprofessional but it will be my last. Customer Value and Service might be in the name but definitely not in your pharmacy staff."

"One or two knowledgeable pharmacists and a couple of good techs, at a really busy location. Check out peeps are as bright as small appliance bulbs, stock peeps are ok. Place is fairly clean and customer service is above average. If you have to drop of a script you will be waiting for several hours so plan accordingly and pick up next day."

"This pharmacy customer service and friendliness is rolling down the hill very quickly, patients files are not updated, inactive prescriptions fulfilled, new prescriptions are ignored, change in doses is ignored, bad or non-existing communications with doctor offices, pharmacy staff advise customers to pay retail price instead of fulfilling the prescription, the list of bad experience is longer than allowed space in this review. It is obvious that the CVS is not as good as it used to be, and, probably, one of reasons is that the pharmacy team is (absolutely obviously) very understaffed and overused, there are no happy faces on the pharmacy floor. Time to switch back to Walgreens, the question is is it better there?"

"0 Stars! They have screwed up one prescription 4 times in the past 2 months leaving me without the medication I need! Incompetent techs (some who wear headphones and others who are just plain rude.) No one answers the phone Blame their mistakes on the patients."

"I think all CVS are great. The pharmacy staffs especially are wonderful: they'll hurry to get your order filled before closing or even stay open a few minutes longer if you happen to arrive at 8:59:59. My experience today at this CVS really made my day tho. I did something really dumb, but one call to the store and speaking to Ezra solved the problem quickly. I will be making this CVS my regular one!"