M&T Bank

"Worst bank I’ve ever dealt with bought out Peoples United, which was the best bank I ever worked with. Roughly 1/3 of my deposits and charges have been declined and they often have no record of said transactions. Customer service is polite, but ultimately useless. After several months of this I will be happy to pay BOA or another big bank the fees they charge."

"This bank just bought People’s United bank. For months I got emails hyping the takeover, but when the day came for the transition, I still had no ATM card, NO CHECKS OR deposit slips. An email to customer service got no response a week later. A phone call got a response that hold times would be more than 60 minutes. Finally I set my account up online and transferred every penny to another bank. I’m done."

"The absolute worst bank I have ever dealt with. They are now a part of M&T. They promised a $300 bonus. I went into the branch at the Prudential center. Spoke with Iris and the manager. They verified everything and helped me open the account. When I fulfilled all the requirements I sent a message to customer service confirming that I have fulfilled all the requirements. They said yes and confirmed I will receive the bonus after May 20th. When I did not see the bonus in the week after May 20th I wrote to them. This time they replied. Sorry you do not qualify and made up some arbitrary reason. This bank is an absolute scam. NEVER bank with such an unscrupulous financial institution."

"I am ONLY reviewing the PRU branch (& giving the PRU branch 5 STARS) and NOT The telephone customer service dial-in center, as stated in other reviews, ( i think things gutta change there for customer retention). My wife and I and our daughter (now almost 24 opened her account when she was just 16) have been banking here since they opened at the PRU, many moons ago.. They have always treated me EXCELLENT and they KNOW my name, my wife's name AND our daughter personally. They have the feel of a credit union or a small town bank, which we agree with. I try NOT to do business with the BIG banks for this reason and stay with the smaller regional banks close to home. Year after year I have stayed a delighted customer with this branch and its crew, which does change personnel from time to time but now eher enear as rapidly as any of the BIG banks. I would never have gotten the attention to detail, the supreme individualized customer service experiences nor the contentment of having had issues resolved numeroud times over the years at a big brand bank, no way!.. ALSO, an added HUGE perk, i can go to ANY ATM, if that other ATM belonging to ANY other bank anywhere in the country charges a service fee, People's actually reimburses me that other bank's fee, so i never end up paying any ATM fees watsover, even when i havfta use other banks' ATM machines and get charged that fee initially!"

"I was referred to Peoples United Bank, and have absolutely loved it. It has the personal feel of a credit union, with the convinces of a commercial bank. They have unbeatable rates, reimburse you for ATM fees, are extremely secure, and are open on Saturday and Sunday. Their friendly staff go out of their way to ensure that you are acknowledged and taken care of. I recommned meeting with Stephanie, a supervisor at the branch. She is kind, knowledgable, and efficient. All in all a great bank."