Cambridge Savings Bank 53 White Street, Cambridge, MA 02140

"immense difficulty to exchange a simple check"

"UPDATE: I got contacted by the actual branch manager. And she's been great (changing from 1 to 3 stars, thanks to her). I believe she wasn't in the office when I had the experience below. PREVIOUS POST: Worst bank experience I had w/ incompetent employees (eg. wrong email address in business card). Be careful, go to other branch, or better off if you move your business somewhere else. In short, took 2 hrs to partially added me to our HOA account (unable to help me w online banking), made me sent sensitive documentation to a wrong email address (the rep. just realized her email in his business card was incorrect!!), and sensed a defensive/stereotypical tone throughout the entire experience. They were in disbeleif w/ my deed even though wording was exactly the same as co-owner and docs. were recorded in public records. For a neighbourhood w/ highly educated people, I was expecting a little more competency or rational thinking. I highly suggest other branch or better off, move your business to another bank. After >1mo. I still cannot access the system online which frustrates me and other co-owners to manage and report our expenses."

"Excellent bank. We had our mortgage with them and have all of our family accounts with them. They are very helpful and considerate. I highly recommend CSB and Porter Sq. Branch."

"James P. assisted me today in opening a new account. He was knowledgeable, professional, and kind. The process with him was quick and easy and he reassured me in my choice to bank with CSB!"

"Kind of a weird branch, but the staff is nice enough and CSB is great."