Radius Bank
1 Harbor Street, Boston, Massachusetts, United States
About the Radius Bank
Radius Bank is a leading financial institution located at 1 Harbor Street in Boston, Massachusetts. As a full-service bank, Radius offers a wide range of banking and financial services to meet the needs of individuals, businesses, and organizations. With a commitment to innovation and personalized service, Radius Bank strives to help its customers achieve their financial goals and build a secure future. Whether you're looking for a checking account, savings account, loan, or investment options, Radius Bank has you covered. Visit us today to experience the convenience and expertise that sets us apart in the world of finance.
Photos of Radius Bank
1 Harbor St, Boston, MA 02110, United States
Opening hours of Radius Bank
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Radius Bank
"My business account was completely frozen for some vague reason. After several phone calls, it was frozen because I cashed a check with a slightly different business name 6 months earlier! 6 months! Now I can't pay my employees and I get told this will be "hopefully" be resolved in 2 business days. I can't make this up!"
"Terrible... Opened an account only for them to freeze my funds without reason.. It has been almost a month.. No one knows anything. Stay away. I have not had any success in contacting anyone. This has been a nightmare!!!!!!"
"DO NOT EVER OPEN AN ACCOUNT WITH THEM! I opened High Yield Savings Account. I've been trying to close my account for 45 days!!! Their system is messed up and scheduled some (8!) wires without my knowledge. I called in over 100 times to get this fixed. Customer service cannot fix it, since they don't have the authority. Finally I was put in contact with Nicholas, supervisor from Boston, who promised to call back but never did. I called in 10 times asking to close the account and to speak to Nick (the supervisor), or any other supervisor, but was told the supervisors are in the meeting and will call me back. I was told they are in the meeting every time. I've never a received a single email or a call back. They have really messed up systems. If you open the account they wont be able to close it for you. Save your time! Please stay away!!! This is nightmare!!!! This is what you get for dealing with a tiny bank that have no idea what they are doing!!!"
"This has been one of the worst experiences I have ever had with any company, not just banks. Their customer service team doesn't communicate across platforms (phone, web chat) and never responds to requests. I've received different information each time I have spoken with someone, and they have locked my account and access to my money because of incorrect information they gave me regarding a transfer. This bank masquerades as an innovative technology focused bank, but they are much worse than the larger institutions already out there. I would highly encourage everyone to stay far, far away from them. There are simply too many viable options out there to deal with their incompetence."
"I began the process of moving our personal finances to Radius Bank, ignoring red flags raised by the poorly performing website and challenges in setting up the account. Our credit rating hovers around 800 - we are used to being greeted with open arms. In the past few weeks, I spent hours redirecting automated transactions. Friday I used Radius's system to transfer $5000 from another bank to cover them. Monday, I made a mobile deposit of $720. That evening, at an ATM, I found my account had been locked down due to those money transfers, which Radius deemed suspicious. Since I was also blocked from the account, I couldn't see any activity, so had no idea what was being taken out. After two full hours on the phone (during which I was told the account was overdrawn, then that it wasn't but the $5000 was on hold until the review was complete, then put on hold for half an hour for a supervisor.) Despite repeated requests, I have been given no timeline as far as when I can get into or use the account. Since all my bill-paying assets are now in this account, I have a real problem. Really, we are not laundering money - just trying to pay our bills. Nothing the bank could do now would convince me to continue using its services."
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