Main Street Bank

"Main Street Bank truly stands out as a bank that knows how to support its community. Their swift response and active involvement made our experience seamless. A heartfelt thank you to Main Street Bank for truly understanding the essence of community support!"

"One of the significant differentiators of a bank is its people. Sure, most banking is done online & these days every bank has a wide range of services, including Main Street Bank. Where they differentiate is their people. No matter how rich the online service features are, there is always a situation where it's best or fastest to visit a local branch. The people at the Northborough branch of Main Street Bank are exceptional, professional and personal in their relationship with their customers. They go out of their way to help you and make sure your banking requirements are promptly taken care of. We can bank anywhere, but those exceptions when a bank visit is needed is what they're best at. Which is why, though we moved further away, we still bank at this branch. Also, you should support your local bank as they are key to keeping the local infrastructure vibrant."

"I have banked with Main Street Bank for over ten years, and I have consistently found the staff at my Northborough branch to be friendly and helpful. I recently needed documentation for an ongoing dispute that I am having with my credit card company. Both Susan and Sean followed through on several of my requests and we're able to get the documentation that I needed. Susan and Sean, thank you for providing excellent customer service. With gratitude, Suzanne Stimson"

"My wife and I opened a checking account at the Northborough branch, where we also have our mortgage. We were promptly greeted by Bridget, who was courteous and welcoming. We had expected the whole process to take a long time with a lot of paperwork. We were pleasantly surprised to be in and out in less than half an hour. Highly recommend"

"August ‘21 - I opened a checking / savings account with Edith (@W Main Marlborough location). The process was easy and Edith explained the options available. I received a personalized debit MasterCard on the spot. I’ve been in twice and both times the tellers were welcoming and kind and knew me by name. Big bank feels from a neighborhood bank."