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Bank of America Financial Center
1414 Massachusetts Avenue, Cambridge, Massachusetts, United States
About the Bank of America Financial Center
The Bank of America Financial Center located at 1414 Massachusetts Avenue in Cambridge, Massachusetts, is a prominent banking institution offering a wide range of financial services to individuals, businesses, and corporations. With a focus on customer satisfaction and financial stability, this branch provides services such as personal and business banking, wealth management, investment services, and more. Whether you need assistance with everyday banking transactions or long-term financial planning, the knowledgeable staff at Bank of America Financial Center is dedicated to helping you achieve your financial goals. Visit us today to experience exceptional service and comprehensive financial solutions.
Photos of Bank of America Financial Center
1414 Massachusetts Ave, Cambridge, MA 02138, United States
Opening hours of Bank of America Financial Center
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Bank of America Financial Center
"I am writing to formally register a complaint about the highly unprofessional and distressing service I experienced at the Bank of America branch located at 1414 Massachusetts Ave, Cambridge, MA 02138, on January 11 and 12, 2024. This letter aims to highlight the discriminatory and disrespectful behavior exhibited by one of your employees, Mr. Vinh Ton, which I believe warrants immediate attention and action. On January 11, 2024, following the advice of a call center representative, I visited the aforementioned branch to address an issue related to my auto loan. During this visit, I was subjected to a series of unprofessional behaviors by Mr. Vinh Ton. Mr. Ton repeatedly left our meeting without any explanation, forcing me to fetch him back to the office to continue the ongoing phone call several times. This blatant disregard for professional conduct and basic respect was both frustrating and demeaning. Further exacerbating the situation, after completing the necessary transaction at the teller counter, Mr. Ton refused to offer any additional assistance to call the repossession department, despite it being well within the branch's operational hours (4:40 PM). Such a refusal to service a client, especially in a time-sensitive financial context, is entirely unacceptable and falls well below the standard of customer service expected at Bank of America. On January 12, my return to the branch resulted in a similar experience with another banker, Lu. Following a pattern similar to Mr. Ton's, Lu abruptly left our conversation to make a phone call to the repossession department. When I addressed this unprofessional behavior, Lu became visibly flustered. She stuttered and claimed to have: "a personal... she has an appointment at 4 PM", which appeared to be untrue, as she continued to converse with Mr. Ton after the call. The behavior of both Mr. Ton and Lu suggested a possible bias against me, potentially due to an assumption about my status as an international student (which I'm not). This perceived discriminatory attitude is concerning and, if accurate, violates Bank of America's policies on equality and non-discrimination. These experiences have led me to conclude that I cannot recommend this branch or these bankers for future interactions. I respectfully request that Bank of America conduct a thorough investigation into these matters and take appropriate actions to ensure such behavior is not repeated."
"I cannot say enough good things about Rosa, the financial center manager. She went above and beyond to help me and my family with a complicated transaction. It was a time intensive process that she handled in a friendly and knowledgeable manner, all while remaining attentive and courteous with the other customers. I will certainly be returning to this branch because of her assistance."
"I always say that an experience must be either remarkably impressive or distinctly disappointing to warrant an online review. With that in mind, I'm glad my recent encounter at this location falls into the first category. Despite the (understandable) choice one might make to explore other branches following this page's plenty negative customer service reviews, Vinh effortlessly dispelled those expectations. His genuine kindness, willingness to help, and approachability were pivotal as he navigated me through an unfamiliar aspect of the largely digital experience."
"American Express website says I can use traveler check for the cash change.Unfortunately, the people underfloor in the bank have no idea about how to handle it. They had many excuses and finally asked me to come back tomorrow. I’m leaving Boston this afternoon baby lol. They really need more training."
"I went there for my Direct deposit info and they gave the wrong numbers:| I figured it out after two weeks of not getting paid. Also on top that, I know it it not everyone there but some of the tellers know nothing about customer service or be friendly!!!!!! (Yess I’m angry but honestly I expected a little better from the Harvard location!)"
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