City of Boston Credit Union 1 City Hall Square, Boston, MA 02108

"Always outstanding customer service! Everyone is reliable, efficient, kind and community focused! Added bonus- City Hall interior space is beautiful and showcases community arts!"

"Online portal is very out of date nearly impossible to use, with basic functions requiring a call into a service agent. It's been it very hard to do simple things like pay against a loan. Also received unclear and inaccurate communications on policies."

"UPDATE: The credit union reached out and resolved the matter and that I am very grateful. However, I don't understand why we need to wait 90 days to be able to link bank accounts and use online bill pay. It makes no sense. Plenty of online only banks allow it."

"Been a member for a few years and will be closing my account. Too many frustrations. For example, online bank transfers — e.g. Venmo, Uber, Amazon — isn't available for the first 3 months. Online banking also requires 3-step verification every time you log in. I've had accounts with money in them frozen for inactivity and am still unable to fully use them after weeks of talking to staff. And, yeah, limited hours is also really frustrating. Just very disappointed."

"I have been a member of the City of Boston credit union for 28 years. I have never had any problems, only positive dealings. I have my home mortgage with them also. I have a Manager that I deal with named Nancy Casey, she is a fantastic employee, who goes above and beyond to help her customers. she is an asset to the Credit Union,."